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公开(公告)号：US20170331956A1
公开(公告)日：2017-11-16
申请号：US15664107
申请日：2017-07-31
Applicant: Wal-Mart Stores, Inc.
Inventor： Jose Casasola , John Ragsdale
CPC classification number: H04M3/527 , H04M3/4938 , H04M2203/252
Abstract: Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for providing an adjustable interactive voice response (IVR) system. User identification information is received in order to determine which portions of an IVR system the user can access. The user can then search the IVR system based on a search term corresponding to a verbal phrase recognizable in the IVR system. The user can enter the search term via a GUI displayed on an electronic device. A listing of audio files or options files corresponding to the verbal phrase is then transmitted to the electronic display device. A new verbal phrase to be recognized in the IVR system is then received from the user, and a system flow including at least one of the audio files or options files is modified to correspond to the new verbal phrase.
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Patent Agency Ranking
公开(公告)号：US20170331955A1
公开(公告)日：2017-11-16
申请号：US15664086
申请日：2017-07-31
Applicant: Wal-Mart Stores, Inc.
Inventor： Jose Casasola , John Ragsdale
CPC classification number: H04M3/527 , H04M3/4938 , H04M2203/252
Abstract: Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for providing an adjustable interactive voice response (IVR) system. User identification information is received in order to determine which portions of an IVR system the user can access. The user can then search the IVR system based on a search term corresponding to a verbal phrase recognizable in the IVR system. The user can enter the search term via a GUI displayed on an electronic device. A listing of audio files or options files corresponding to the verbal phrase is then transmitted to the electronic display device. A new verbal phrase to be recognized in the IVR system is then received from the user, and a system flow including at least one of the audio files or options files is modified to correspond to the new verbal phrase.
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公开(公告)号：US09736310B2
公开(公告)日：2017-08-15
申请号：US15270203
申请日：2016-09-20
Applicant: Wal-Mart Stores, Inc.
Inventor： Jose Casasola , John Ragsdale
CPC classification number: H04M3/527 , H04M3/4938 , H04M2203/252
Abstract: Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for providing an adjustable interactive voice response (IVR) system. User identification information is received in order to determine which portions of an IVR system the user can access. The user can then search the IVR system based on a search term corresponding to a verbal phrase recognizable in the IVR system. The user can enter the search term via a GUI displayed on an electronic device. A listing of audio files or options files corresponding to the verbal phrase is then transmitted to the electronic display device. A new verbal phrase to be recognized in the IVR system is then received from the user, and a system flow including at least one of the audio files or options files is modified to correspond to the new verbal phrase.
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公开(公告)号：US20170085713A1
公开(公告)日：2017-03-23
申请号：US15270183
申请日：2016-09-20
Applicant: Wal-Mart Stores, Inc.
Inventor： Jose Casasola
CPC classification number: H04M3/527 , H04M3/493 , H04M3/4938 , H04M7/1295 , H04M2203/306 , H04M2203/408
Abstract: Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for providing an adjustable dual-tone multi-frequency (DTMF) phone system. The DTMF phone system includes a DTMF adjustment module that interfaces with a base DTMF phone system and retrieves call parameter values from at least one properties file. The call parameter value is indicative of an audio file to be played by the DTMF phone system, or a DTMF call flow option file. The DTMF adjustment module provides the call parameter values to the base DTMF phone system. The base DTMF phone system includes a number of variables, and a DTMF call flow is generated by assigning at least one of the call parameter values to one or more of the variables within the base DTMF phone system.
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公开(公告)号：US09894210B2
公开(公告)日：2018-02-13
申请号：US15270183
申请日：2016-09-20
Applicant: Wal-Mart Stores, Inc.
Inventor： Jose Casasola
CPC classification number: H04M3/527 , H04M3/493 , H04M3/4938 , H04M7/1295 , H04M2203/306 , H04M2203/408
Abstract: Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for providing an adjustable dual-tone multi-frequency (DTMF) phone system. The DTMF phone system includes a DTMF adjustment module that interfaces with a base DTMF phone system and retrieves call parameter values from at least one properties file. The call parameter value is indicative of an audio file to be played by the DTMF phone system, or a DTMF call flow option file. The DTMF adjustment module provides the call parameter values to the base DTMF phone system. The base DTMF phone system includes a number of variables, and a DTMF call flow is generated by assigning at least one of the call parameter values to one or more of the variables within the base DTMF phone system.
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公开(公告)号：US20170085714A1
公开(公告)日：2017-03-23
申请号：US15270203
申请日：2016-09-20
Applicant: Wal-Mart Stores, Inc.
Inventor： Jose Casasola , John Ragsdale
CPC classification number: H04M3/527 , H04M3/4938 , H04M2203/252
Abstract: Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for providing an adjustable interactive voice response (IVR) system. User identification information is received in order to determine which portions of an IVR system the user can access. The user can then search the IVR system based on a search term corresponding to a verbal phrase recognizable in the IVR system. The user can enter the search term via a GUI displayed on an electronic device. A listing of audio files or options files corresponding to the verbal phrase is then transmitted to the electronic display device. A new verbal phrase to be recognized in the IVR system is then received from the user, and a system flow including at least one of the audio files or options files is modified to correspond to the new verbal phrase.
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