公开(公告)号：US20150262100A1

公开(公告)日：2015-09-17

申请号：US14212287

申请日：2014-03-14

Applicant: Verizon Patent and Licensing Inc.

Inventor： Jesse Hefter ,  Katherine T. Ross ,  Pankaj Nagpal ,  Gopakumar P. Pillai ,  Venkat S. Mylavarupu ,  Scott R. Waddell

IPC: G06Q10/06

CPC classification number: G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/063116

Abstract: A dispatch system and method for a dispatch coverage region including a set of dispatch assignment areas (DAAs), wherein the shape of the DAAs are based on at least a first aspect of the dispatch coverage region, e.g. the physical wiring distribution. The system includes a geographic zone where the shape of the geographic zone is based on at least a second aspect of the dispatch coverage region different from the first aspect, e.g. special authorized access or logistical continuity. The geographic zone overlaps a DAA to define an overlapping area. The system also includes a set of technician profiles, where a first technician profile identifies a preferred geographic zone and a second technician profile identifies a preferred DAA. The system or method recommends assigning a job request that includes a location residing in the overlapping area to the first technician profile when the preferred geographic zone matches.

Abstract translation: 一种用于调度覆盖区域的调度系统和方法，包括一组调度分配区域（DAAs），其中DAA的形状基于调度覆盖区域的至少第一方面，例如， 物理布线分布。 该系统包括地理区域，其中地理区域的形状基于与第一方面不同的调度覆盖区域的至少第二方面，例如， 特殊授权访问或后勤连续性。 地理区域与DAA重叠以定义重叠区域。 该系统还包括一组技术人员简档，其中第一技术人员简档识别优选地理区域，并且第二技术人员简档识别优选的DAA。 当优选地理区域匹配时，系统或方法建议将包括驻留在重叠区域中的位置的作业请求分配给第一技术人员简档。