公开(公告)号：US20140143157A1

公开(公告)日：2014-05-22

申请号：US14084979

申请日：2013-11-20

Applicant: VERINT AMERICAS INC.

Inventor： Christopher J. Jeffs ,  Dror Daniel Ziv ,  Scott Blacker ,  James G. Nies

IPC: G06Q30/00

CPC classification number: G06Q30/016 ,  G06Q30/0203 ,  H04M3/42221 ,  H04M3/5175 ,  H04M2201/40

Abstract: Systems and methods of design, delivery, and analysis of customer feedback surveys include receiving interaction content. Interaction content is analyzed to identify at least one issue arising in the interaction content. A survey of a plurality of questions is automatedly created based upon the identified at least one issue. A delivery channel for the survey is determined. The survey is delivered through the determined delivery channel. A survey response with survey results data is received.

Abstract translation: 客户反馈调查的设计，交付和分析的系统和方法包括接收交互内容。 分析交互内容以识别交互内容中出现的至少一个问题。 基于所识别的至少一个问题，自动创建对多个问题的调查。 确定调查的交付渠道。 调查通过确定的交付渠道进行。 收到有调查结果数据的调查回覆。

公开(公告)号：US11568420B2

公开(公告)日：2023-01-31

申请号：US14084979

申请日：2013-11-20

Applicant: Verint Americas Inc.

Inventor： Christopher J. Jeffs ,  Dror Daniel Ziv ,  Scott Blacker ,  James G. Nies

IPC: G06Q30/00 ,  G06Q30/02 ,  H04M3/51

Abstract: Systems and methods of design, delivery, and analysis of customer feedback surveys include receiving interaction content. Interaction content is analyzed to identify at least one issue arising in the interaction content. A survey of a plurality of questions is automatedly created based upon the identified at least one issue. A delivery channel for the survey is determined. The survey is delivered through the determined delivery channel. A survey response with survey results data is received.