公开(公告)号：US20220222423A1

公开(公告)日：2022-07-14

申请号：US17582327

申请日：2022-01-24

Applicant: Verint Americas Inc.

Inventor： Michael B. Hunigan ,  Alexei White

IPC: G06F40/143 ,  G06F16/957 ,  G06F9/451

Abstract: Computer-implemented techniques are disclosed for presenting an in-page console on a website for reviewing interaction data captured during user interaction with one or more web pages of the website. The web browser activates the in-page console via an activation procedure. One or more of the web pages of the website are selected after activation of the in-page console. A feedback badge on the website can be replaced with a reporting badge upon activation of the in-page console and with the reporting badge displaying an indicator of interaction data captured for the selected web page. The in-page console is overlaid one or more of the selected web pages. The in-page console displays the interaction data, or recordings of user interaction, captured during user interaction with the selected web page to enable review of the captured interaction data for the selected web page overlaid on the selected web page.

公开(公告)号：US11907645B2

公开(公告)日：2024-02-20

申请号：US17582327

申请日：2022-01-24

Applicant: Verint Americas Inc.

Inventor： Michael B. Hunigan ,  Alexei White

IPC: G06F9/451 ,  G06F16/957 ,  G06F40/143

CPC classification number: G06F40/143 ,  G06F9/451 ,  G06F16/9577

Abstract: Computer-implemented techniques are disclosed for presenting an in-page console on a website for reviewing interaction data captured during user interaction with one or more web pages of the website. The web browser activates the in-page console via an activation procedure. One or more of the web pages of the website are selected after activation of the in-page console. A feedback badge on the website can be replaced with a reporting badge upon activation of the in-page console and with the reporting badge displaying an indicator of interaction data captured for the selected web page. The in-page console is overlaid one or more of the selected web pages. The in-page console displays the interaction data, or recordings of user interaction, captured during user interaction with the selected web page to enable review of the captured interaction data for the selected web page overlaid on the selected web page.

公开(公告)号：US11232252B2

公开(公告)日：2022-01-25

申请号：US15693890

申请日：2017-09-01

Applicant: Verint Americas Inc.

Inventor： Michael B. Hunigan ,  Alexei White

IPC: G06F16/957 ,  G06F9/451 ,  G06F40/143

Abstract: Computer-implemented techniques are disclosed for presenting an in-page console on a website for reviewing interaction data captured during user interaction with one or more web pages of the website. The web browser activates the in-page console via an activation procedure. One or more of the web pages of the website are selected after activation of the in-page console. A feedback badge on the website can be replaced with a reporting badge upon activation of the in-page console and with the reporting badge displaying an indicator of interaction data captured for the selected web page. The in-page console is overlaid one or more of the selected web pages. The in-page console displays the interaction data, or recordings of user interaction, captured during user interaction with the selected web page to enable review of the captured interaction data for the selected web page overlaid on the selected web page.