公开(公告)号：US20190068728A1

公开(公告)日：2019-02-28

申请号：US16113712

申请日：2018-08-27

Applicant: VERINT AMERICAS INC.

Inventor： Ryan Schneider ,  James DelloStritto ,  Sameer Siddiqui

IPC: H04L29/08

Abstract: Systems and methods directed to intelligent network communication and engagement during interaction with a consumer device. The progress of the consumer/consumer device can be tracked during interaction to make a decision to intervene based on one or more factors. The intervention may include invoking an appropriate, personalized request to the consumer for support. A consumer device can be employed to shop for a product via a mobile application provided by a retailer. For example, if the client has placed an item in a shopping cart, but does not completed the transaction, the context service can track events associated with the interaction and using an analysis service, and determine an appropriate time and/or manner to communicatively engage the user. As such, the context service can mimic a brick and mortar sales experience where sales associates determine the appropriate time to interact with a client who appears confused.