公开(公告)号：US20220253770A1

公开(公告)日：2022-08-11

申请号：US17665552

申请日：2022-02-06

Applicant: VERINT AMERICAS INC.

Inventor： Jonathan M. Silverman ,  Edward O. Hamilton ,  Nicholas Mortimer

IPC: G06Q10/06 ,  G06Q10/10

Abstract: System and method for calibration of WFM system modeling parameters. A first mode M[D,S] of a modeler computes demand-shrinkage controlled service levels and an error metric e(M[D,S]) between the controlled and actual service levels. A user device iteratively adjusts each core parameter. When the user is satisfied that e(M[D,S]) is sufficiently small, calibration of the core parameters is complete. The same is done for calibrating the modeling factor, and then a final e(M[D,S])f is computed. A second mode M[D] computes, using the parameters just calibrated, demand-controlled service levels and an error metric e(M[D]) between the controlled service levels and actual levels. The user iteratively adjusts the shrinkage. When the user is satisfied that e(M[D]) is sufficiently small, calibration of the core parameters is complete.

公开(公告)号：US20230289679A1

公开(公告)日：2023-09-14

申请号：US18321154

申请日：2023-05-22

Applicant: Verint Americas Inc.

Inventor： Jonathan M. Silverman ,  Edward O. Hamilton ,  Nicholas Mortimer

IPC: G06Q10/0631 ,  G06Q10/1093

CPC classification number: G06Q10/06312 ,  G06Q10/1097

Abstract: System and method for calibration of WFM system modeling parameters. A first mode M[D,S] of a modeler computes demand-shrinkage controlled service levels and an error metric e(M[D,S]) between the controlled and actual service levels. A user device iteratively adjusts each core parameter. When the user is satisfied that e(M[D,S]) is sufficiently small, calibration of the core parameters is complete. The same is done for calibrating the modeling factor, and then a final e(M[D,S])f is computed. A second mode M[D] computes, using the parameters just calibrated, demand-controlled service levels and an error metric e(M[D]) between the controlled service levels and actual levels. The user iteratively adjusts the shrinkage. When the user is satisfied that e(M[D]) is sufficiently small, calibration of the core parameters is complete.

公开(公告)号：US12299614B2

公开(公告)日：2025-05-13

申请号：US18321154

申请日：2023-05-22

Applicant: Verint Americas Inc.

Inventor： Jonathan M. Silverman ,  Edward O. Hamilton ,  Nicholas Mortimer

IPC: G06Q10/0631 ,  G06Q10/1093

Abstract: System and method for calibration of WFM system modeling parameters. A first mode M[D,S] of a modeler computes demand-shrinkage controlled service levels and an error metric e(M[D,S]) between the controlled and actual service levels. A user device iteratively adjusts each core parameter. When the user is satisfied that e(M[D,S]) is sufficiently small, calibration of the core parameters is complete. The same is done for calibrating the modeling factor, and then a final e(M[D,S])f is computed. A second mode M[D] computes, using the parameters just calibrated, demand-controlled service levels and an error metric e(M[D]) between the controlled service levels and actual levels. The user iteratively adjusts the shrinkage. When the user is satisfied that e(M[D]) is sufficiently small, calibration of the core parameters is complete.