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公开(公告)号：US12217752B2
公开(公告)日：2025-02-04
申请号：US17749677
申请日：2022-05-20
Applicant: VERINT AMERICAS INC.
Inventor： John Kane
Abstract: A system and method for integrating audio data collected, such as audio data and analytical data, to perform behavioral analysis on the audio data, using an application of acoustic signal processing and machine learning algorithms, by converting the audio data to text data and performing behavioral analysis on the text data. The behavioral analysis data from the audio application of acoustic signal processing is combined with machine learning algorithms and speech to text data to provide a call agent with feedback to assist in the next best action or insight into customer behaviors.
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