公开(公告)号：US10652289B1

公开(公告)日：2020-05-12

申请号：US14015324

申请日：2013-08-30

申请人： VCE Company, LLC

发明人： Jonathan Fontanez ,  Todd Dolinsky ,  Nicholas Hansen ,  Matthew Molner

IPC分类号： H04L29/06 ,  H04N7/14

摘要： A customer support technique for an electronic system includes operating a computerized apparatus to conduct a video chat with a remote customer support device. During the course of the video chat, the computerized apparatus simultaneously exchanges information pertaining to the electronic system. The computerized apparatus collects diagnostic information from the electronic system, transmits the diagnostic information to the customer support device, and receives remedial information back from the customer support device, all while the video chat continues to proceed without interruption. The improved technique thus provides a near-hands-on support experience from a remote customer support agent regardless of the customer support agent's physical location.

公开(公告)号：US10020991B2

公开(公告)日：2018-07-10

申请号：US14709103

申请日：2015-05-11

申请人： VCE Company, LLC

发明人： Todd Dolinsky ,  Ta-Ming Chen ,  Anil Pasumarthi

IPC分类号： G06F15/177 ,  H04L12/24

CPC分类号： H04L41/0816 ,  H04L41/0853 ,  H04L41/0856

摘要： A system, method and computer program product for automatically capturing configuration information for a plurality of heterogeneous computing components, such as a converged infrastructure. For example, the method detects a configuration change request comprising a request to change a configuration of a plurality of heterogeneous computing components. Responsive to detecting the configuration change request, the method determines configuration information for each of the plurality of heterogeneous computing components, the configuration information is information being about the configuration of the one or more of a plurality of heterogeneous computing components The method determines the configuration information prior to changing the configuration of the plurality of heterogeneous computing components in response to the configuration change request. The method aggregates the configuration information for each of the plurality of heterogeneous computing components and stores the aggregated configuration information in a data store.

公开(公告)号：US09483281B2

公开(公告)日：2016-11-01

申请号：US14143979

申请日：2013-12-30

申请人： VCE Company, LLC

发明人： Joshua Lee Bonczkowski ,  Joseph K Malek ,  Todd Dolinsky ,  Nicholas Adams Hansen

IPC分类号： G06F9/44 ,  G06F9/445

CPC分类号： G06F9/44505 ,  G06F8/61

摘要： Methods, systems, and computer readable mediums for updating components in a converged infrastructure system are disclosed. According to one method, the method includes identifying components in a converged infrastructure system that require remediation in order to comply with a defined converged infrastructure configuration and determining remediation content to enable each of the identified components to be compliant with the defined converged infrastructure configuration. The method further includes retrieving the remediation content for the identified components from a repository and utilizing the remediation content to update the identified components on the converged infrastructure system in accordance with the defined converged infrastructure configuration.

摘要翻译： 公开了用于更新融合基础设施系统中的组件的方法，系统和计算机可读介质。 根据一种方法，该方法包括识别需要修复的融合基础设施系统中的组件，以便符合定义的融合基础设施配置并确定修复内容，以使所识别的组件中的每一个能够符合所定义的融合基础结构配置。 该方法还包括从存储库检索所识别的组件的修复内容，并且利用修复内容根据所定义的融合基础结构配置来更新融合的基础设施系统上的已标识组件。

公开(公告)号：US09459995B2

公开(公告)日：2016-10-04

申请号：US14715017

申请日：2015-05-18

申请人： VCE Company, LLC

发明人： Todd Dolinsky ,  Jonathan P. Streete ,  Nicholas Hansen ,  Xuning Vincent Shan

IPC分类号： G06F11/00 ,  G06F11/36 ,  G06F9/54 ,  H04L12/24 ,  G06F9/44 ,  G06F11/30 ,  H04L12/26

CPC分类号： G06F11/3692 ,  G06F9/4411 ,  G06F9/54 ,  G06F11/008 ,  G06F11/3048 ,  G06F11/3051 ,  G06F11/3086 ,  G06F11/3672 ,  G06F11/3688 ,  H04L41/022 ,  H04L41/0233 ,  H04L41/0856 ,  H04L41/12 ,  H04L43/0817 ,  Y04S40/162 ,  Y04S40/168

摘要： A technique tests whether an integrated computing system having server, network and storage components complies with a configuration benchmark expressed as rules in first markup-language statements such as XML. The rules are parsed to obtain test definition identifiers identifying test definitions in a second set of markup-language statements, each test definition including a test value and an attribute identifier of system component attribute. A management database is organized as an integrated object model of all system components. An interpreter invoked with the test definition identifier from each rule process each test definition to (a) access the management database using the attribute identifier obtain the actual value for the corresponding attribute, and (b) compare the actual value to the test value of the test definition to generate a comparison result value that can be stored or communicated as a compliance indicator to a human or machine user.

公开(公告)号：US09992072B1

公开(公告)日：2018-06-05

申请号：US14703696

申请日：2015-05-04

申请人： VCE COMPANY, LLC

发明人： Ta-Ming Chen ,  Todd Dolinsky

IPC分类号： G06F15/173 ,  H04L12/24 ,  H04L29/08 ,  G06F17/30

CPC分类号： H04L41/20 ,  G06F17/30589 ,  H04L67/10

摘要： A system, method, apparatus, and computer program product for enabling management of a plurality of computing components, such as a converged infrastructure, through a software framework are disclosed. For example, a method in accordance with some example embodiments may include receiving an action target command that is comprised of target component identification information, action identification information and action parameters. The method may include invoking a registered hook and passing the action parameters to a function that is bound to the action and resolving the received target component identification information and the received action identification data. A command and command parameters may be transmitted to each of the identified computing components thereby causing the command to be performed on the computing components.

公开(公告)号：US09007465B1

公开(公告)日：2015-04-14

申请号：US14015357

申请日：2013-08-30

申请人： VCE Company, LLC

发明人： Jonathan Fontanez ,  Todd Dolinsky ,  Nicholas Hansen ,  Matthew Molner

IPC分类号： H04N5/30 ,  G06Q30/00 ,  H04N7/14

CPC分类号： G06Q30/016 ,  H04N7/147

摘要： A customer support technique for an electronic system includes engaging in a video chat with a remote customer support device using a first camera of a computerized apparatus while simultaneously acquiring images of the electronic system using a second camera and sending the images to the customer support device. A user of the computerized apparatus can thus engage in a face-to-face video chat with a customer support agent operating the customer support device while the customer support agent simultaneously sees both images of the user and images of the electronic system or portion thereof to which the user is pointing the second camera. The disclosed technique thus provides a near-hands-on support experience from a remote customer support agent regardless of the customer support agent's physical location.

摘要翻译： 用于电子系统的客户支持技术包括使用计算机化设备的第一相机与远程客户支持设备进行视频聊天，同时使用第二相机获取电子系统的图像并将图像发送到客户支持设备。 因此，计算机化设备的用户可以与客户支持代理进行面对面的视频聊天，客户支持代理在客户支持代理同时将用户的图像和电子系统的图像或其一部分看到 用户指向第二台摄像机。 因此，所公开的技术因此提供来自远程客户支持代理的近手动支持体验，而不管客户支持代理的物理位置如何。

公开(公告)号：US09854002B1

公开(公告)日：2017-12-26

申请号：US14580574

申请日：2014-12-23

申请人： VCE Company, LLC

发明人： Jonathan P. Streete ,  Nicholas A. Hansen ,  Todd Dolinsky ,  Christopher M. Davis

IPC分类号： H04L29/00 ,  H04L29/06

CPC分类号： H04L63/20 ,  H04L63/10

摘要： An application centric compliance management system includes a computing system that executes a tool to identify a subset of a the resources of a multi-tier computing environment that are used to execute an application, and for each identified resource, obtain one or more application-based compliance policies associated with the application. The tool may then determine whether the resource meets each application-based compliance policy, and when the resource does not meet the application-based compliance policy, generate an alarm that includes information associated with the one unmet application-based compliance policy.

公开(公告)号：US20150082016A1

公开(公告)日：2015-03-19

申请号：US14143979

申请日：2013-12-30

申请人： VCE Company, LLC

发明人： Joshua Lee Bonczkowski ,  Joseph K. Malek ,  Todd Dolinsky ,  Nicholas Adams Hansen

IPC分类号： G06F9/445

CPC分类号： G06F9/44505 ,  G06F8/61

摘要： Methods, systems, and computer readable mediums for updating components in a converged infrastructure system are disclosed. According to one method, the method includes identifying components in a converged infrastructure system that require remediation in order to comply with a defined converged infrastructure configuration and determining remediation content to enable each of the identified components to be compliant with the defined converged infrastructure configuration. The method further includes retrieving the remediation content for the identified components from a repository and utilizing the remediation content to update the identified components on the converged infrastructure system in accordance with the defined converged infrastructure configuration.

摘要翻译： 公开了用于更新融合基础设施系统中的组件的方法，系统和计算机可读介质。 根据一种方法，该方法包括识别需要修复的融合基础设施系统中的组件，以便符合定义的融合基础设施配置并确定修复内容，以使所识别的组件中的每一个能够符合所定义的融合基础结构配置。 该方法还包括从存储库检索所识别的组件的修复内容，并且利用修复内容根据所定义的融合基础结构配置来更新融合的基础设施系统上的已标识组件。

公开(公告)号：US09389991B1

公开(公告)日：2016-07-12

申请号：US14144025

申请日：2013-12-30

申请人： VCE Company, LLC

发明人： Matthew John Molner ,  Joshua Lee Bonczkowski ,  Todd Dolinsky ,  Nicholas Hansen

IPC分类号： G06F9/44 ,  G06F9/445 ,  G06F11/36 ,  G06F11/34

CPC分类号： G06F8/61 ,  G06F8/60 ,  G06F8/65 ,  G06F9/45558 ,  G06F11/3466

摘要： Methods, systems, and computer readable mediums for generating instruction data to update components in a converged infrastructure system are disclosed. According to one example, a method includes identifying components in a converged infrastructure system that require remediation in order to comply with a defined converged infrastructure configuration and identifying remediation content to enable each of the identified components to be compliant with the defined converged infrastructure configuration. The method further includes determining a remediation process based on the identified remediation content associated with the components of the converged infrastructure system, wherein the determined remediation process includes an order of steps used to update the identified components in the converged infrastructure system. The method also includes generating instruction data indicating the determined remediation process to be applied to the identified components in the converged infrastructure system.

摘要翻译： 公开了用于产生指令数据以更新融合基础设施系统中的组件的方法，系统和计算机可读介质。 根据一个示例，一种方法包括识别融合基础设施系统中需要修复的组件，以便符合定义的融合基础设施配置并识别修复内容，以使得所识别的组件中的每一个能够符合所定义的融合基础结构配置。 该方法还包括基于与所述融合式基础设施系统的组件相关联的所识别的修复内容来确定修复过程，其中所确定的修复过程包括用于更新所述融合基础设施系统中的所识别的组件的步骤的顺序。 该方法还包括产生指示被应用于融合基础设施系统中的已识别组件的所确定的补救过程的指令数据。

公开(公告)号：US20150324277A1

公开(公告)日：2015-11-12

申请号：US14715017

申请日：2015-05-18

申请人： VCE Company, LLC

发明人： Todd Dolinsky ,  Jonathan P. Streete ,  Nicholas Hansen ,  Xuning Vincent Shan

IPC分类号： G06F11/36

CPC分类号： G06F11/3692 ,  G06F9/4411 ,  G06F9/54 ,  G06F11/008 ,  G06F11/3048 ,  G06F11/3051 ,  G06F11/3086 ,  G06F11/3672 ,  G06F11/3688 ,  H04L41/022 ,  H04L41/0233 ,  H04L41/0856 ,  H04L41/12 ,  H04L43/0817 ,  Y04S40/162 ,  Y04S40/168

摘要： A technique tests whether an integrated computing system having server, network and storage components complies with a configuration benchmark expressed as rules in first markup-language statements such as XML. The rules are parsed to obtain test definition identifiers identifying test definitions in a second set of markup-language statements, each test definition including a test value and an attribute identifier of system component attribute. A management database is organized as an integrated object model of all system components. An interpreter invoked with the test definition identifier from each rule process each test definition to (a) access the management database using the attribute identifier obtain the actual value for the corresponding attribute, and (b) compare the actual value to the test value of the test definition to generate a comparison result value that can be stored or communicated as a compliance indicator to a human or machine user.

摘要翻译： 一种技术测试具有服务器，网络和存储组件的集成计算系统是否符合第一个标记语言语句（如XML）中的规则表达的配置基准。 解析规则以获得在第二组标记语言语句中识别测试定义的测试定义标识符，每个测试定义包括测试值和系统组件属性的属性标识符。 管理数据库被组织为所有系统组件的集成对象模型。 使用测试定义标识符从每个规则处理调用每个测试定义的解释器，以（a）使用属性标识符访问管理数据库，获得相应属性的实际值，以及（b）将实际值与 测试定义，以生成可以作为合规性指标存储或传达给人或机器用户的比较结果值。