Integrated smart graphical user interface for customer management systems

    公开(公告)号:US11789595B1

    公开(公告)日:2023-10-17

    申请号:US17882297

    申请日:2022-08-05

    IPC分类号: G06F3/0484 H04L67/306

    CPC分类号: G06F3/0484 H04L67/306

    摘要: A customer management system can be designed to provide an integrated smart graphical user interface. For example, a computing device can receive information that includes a topic of conversation for a chat-based communication; initiate, via a first graphical user interface (GUI), the chat-based communication with another computing device after the information is received, display, via a second GUI, the user profile associated with the person, wherein the second GUI is displayed adjacent to and integrated with the first GUI; determine a relationship between one or more words or phrases received via the first GUI from the first computing device and the additional information in the user profile, where the relationship is determined in real-time or near real-time as the one or more words or phrases are received; and display a visual indicator in the second GUI that shows content in the second GUI that is relevant to the determined relationship.