公开(公告)号：US20240185359A1

公开(公告)日：2024-06-06

申请号：US18443177

申请日：2024-02-15

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： William Simonovich ,  Kenrick Niedbalski ,  Sam Yeargin ,  Benjamin Tarmann ,  Archy Ntabona ,  Natalie Smith ,  Jared Musil ,  Deborah Taylor ,  Mary Gonsalves ,  Brittany Boyer ,  Jordan Leach ,  Yohan Santos ,  Richard Kim ,  Loubna Fassi ,  Abdul Wahab

IPC: G06Q40/08 ,  G06F3/04842 ,  G06Q10/10 ,  H04L67/02

CPC classification number: G06Q40/08 ,  G06F3/04842 ,  G06Q10/10 ,  H04L67/02

Abstract: This technology relates to providing a web-based digital claims platform to provide users with a simple and customized experience when filing insurance claims. The platform is enabled by a plurality of back-end application programming interface (API) resources. These API resources are event-driven (e.g., when an “event” associated with the claim occurs, the status of the claim changes and the API is provided with updated information indicative of the change). The platform includes a customized user interface (UI) that tailors the claim experience to a particular user's needs. The customization can be based off of stated user preferences and/or learned user preferences associated with the user's past behavior. A user can perform/request various services through the customized UI's self-service function (e.g., rent a car, find a hotel room, select a repair shop, etc.). Additionally, the customized UI can enable the user upload documents, track claim status, find relevant help topics, etc.

公开(公告)号：US11935127B2

公开(公告)日：2024-03-19

申请号：US17668203

申请日：2022-02-09

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： William Simonovich ,  Jordan Leach ,  Natalie Smith ,  Brittany Boyer ,  Yohan Santos ,  Kenrick Niedbalski ,  Richard Kim ,  Deborah Taylor ,  Jared Musil ,  Archy Ntabona ,  Abdul Wahab ,  Loubna Fassi ,  Mary Gonsalves ,  Benjamin Tarmann ,  Sam Yeargin

IPC: G06Q40/08 ,  G06F3/04842 ,  G06Q10/10 ,  H04L67/02

CPC classification number: G06Q40/08 ,  G06F3/04842 ,  G06Q10/10 ,  H04L67/02

Abstract: This technology relates to providing a web-based digital claims platform to provide users with a simple and customized experience when filing insurance claims. The platform is enabled by a plurality of back-end application programming interface (API) resources. These API resources are event-driven (e.g., when an “event” associated with the claim occurs, the status of the claim changes and the API is provided with updated information indicative of the change). The platform includes a customized user interface (UI) that tailors the claim experience to a particular user's needs. The customization can be based off of stated user preferences and/or learned user preferences associated with the user's past behavior. A user can perform/request various services through the customized UI's self-service function (e.g., rent a car, find a hotel room, select a repair shop, etc.). Additionally, the customized UI can enable the user upload documents, track claim status, find relevant help topics, etc.

公开(公告)号：US20220253943A1

公开(公告)日：2022-08-11

申请号：US17668203

申请日：2022-02-09

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： William Simonovich ,  Jordan Leach ,  Natalie Smith ,  Brittany Boyer ,  Yohan Santos ,  Kenrick Niedbalski ,  Richard Kim ,  Deborah Taylor ,  Jared Musil ,  Archy Ntabona ,  Abdul Wahab ,  Loubna Fassi ,  Mary Gonsalves ,  Benjamin Tarmann ,  Sam Yeargin

IPC: G06Q40/08 ,  G06Q10/10 ,  G06F3/04842 ,  H04L67/02

Abstract: This technology relates to providing a web-based digital claims platform to provide users with a simple and customized experience when filing insurance claims. The platform is enabled by a plurality of back-end application programming interface (API) resources. These API resources are event-driven (e.g., when an “event” associated with the claim occurs, the status of the claim changes and the API is provided with updated information indicative of the change). The platform includes a customized user interface (UI) that tailors the claim experience to a particular user's needs. The customization can be based off of stated user preferences and/or learned user preferences associated with the user's past behavior. A user can perform/request various services through the customized UI's self-service function (e.g., rent a car, find a hotel room, select a repair shop, etc.). Additionally, the customized UI can enable the user upload documents, track claim status, find relevant help topics, etc.