公开(公告)号：US11580312B2

公开(公告)日：2023-02-14

申请号：US17153144

申请日：2021-01-20

申请人： ServiceNow, Inc.

发明人： Samantha Santo ,  Jebakumar Mathuram Santhosm Swvigaradoss ,  Ankit Goel ,  Prashant Pandey ,  John Botica ,  Rajesh Voleti ,  Laxmi Prasanna Mustala ,  Rishabh Verma ,  Satya Sarika Sunkara

IPC分类号： H04L12/58 ,  G06F40/58 ,  G06F40/103 ,  G06F3/0482 ,  G06F16/33 ,  G06F16/335

摘要： An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.

公开(公告)号：US20210286956A1

公开(公告)日：2021-09-16

申请号：US17153144

申请日：2021-01-20

申请人： ServiceNow, Inc.

发明人： Samantha Santo ,  Jebakumar Mathuram Santhosm Swvigaradoss ,  Ankit Goel ,  Prashant Pandey ,  John Botica ,  Rajesh Voleti ,  Laxmi Prasanna Mustala ,  Rishabh Verma ,  Satya Sarika Sunkara

IPC分类号： G06F40/58 ,  G06F40/103 ,  G06F16/335 ,  G06F16/33 ,  G06F3/0482

摘要： An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.

公开(公告)号：US11784962B2

公开(公告)日：2023-10-10

申请号：US17385382

申请日：2021-07-26

申请人： ServiceNow, Inc.

发明人： Samantha Santo ,  Alisson Douglas Da Silveira Pacheco ,  Stephen Witmer ,  Scott Michael Rhodes ,  Evan Ross Lipton

IPC分类号： H04L51/56 ,  G06F3/0482 ,  H04L51/043 ,  H04L67/306 ,  G06F3/04817 ,  H04L51/216 ,  H04L51/226

CPC分类号： H04L51/56 ,  G06F3/0482 ,  G06F3/04817 ,  H04L51/043 ,  H04L51/216 ,  H04L51/226 ,  H04L67/306

摘要： In accordance with the present approach, a collaborative chat system is provided that enables collaborative communication between a user preferring a native chat platform and a different user who communicates using a non-native or third-party chat platform. The user may particularly select various other users to be added to a collaborative chat, regardless of which chat platform the other users have set as their main or preferred communication channel. Indeed, when displaying the various users available to be added to the collaborative chat, the collaborative chat system may display a visual indication or icon that indicates which chat platform the various users are available through. The collaborative chat system or platform may utilize bi-directional communications between the native chat platform and any communicatively coupled third-party chat platforms to link the user with the selected other users within a collaborative chat instance.

公开(公告)号：US20230122341A1

公开(公告)日：2023-04-20

申请号：US18083717

申请日：2022-12-19

申请人： ServiceNow, Inc.

发明人： Samantha Santo ,  Jebakumar Mathuram Santhosm Swvigaradoss ,  Ankit Goel ,  Prashant Pandey ,  John Botica ,  Rajesh Voleti ,  Laxmi Prasanna Mustala ,  Rishabh Verma ,  Satya Sarika Sunkara

IPC分类号： G06F40/58 ,  G06F40/103 ,  G06F3/0482 ,  G06F16/33 ,  G06F16/335

摘要： An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.

公开(公告)号：US11836456B2

公开(公告)日：2023-12-05

申请号：US18083717

申请日：2022-12-19

申请人： ServiceNow, Inc.

发明人： Samantha Santo ,  Jebakumar Mathuram Santhosam Swvigaradoss ,  Ankit Goel ,  Prashant Pandey ,  John Botica ,  Rajesh Voleti ,  Laxmi Prasanna Mustala ,  Rishabh Verma ,  Satya Sarika Sunkara

IPC分类号： G06F40/58 ,  G06F40/103 ,  G06F3/0482 ,  G06F16/33 ,  G06F16/335

CPC分类号： G06F40/58 ,  G06F3/0482 ,  G06F16/335 ,  G06F16/3337 ,  G06F40/103

摘要： An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.

公开(公告)号：US20220070133A1

公开(公告)日：2022-03-03

申请号：US17385382

申请日：2021-07-26

申请人： ServiceNow, Inc.

发明人： Samantha Santo ,  Alisson Douglas Da Silveira Pacheco ,  Stephen Witmer ,  Scott Michael Rhodes ,  Evan Ross Lipton

IPC分类号： H04L12/58 ,  G06F3/0482 ,  G06F3/0481 ,  H04L29/08

摘要： In accordance with the present approach, a collaborative chat system is provided that enables collaborative communication between a user preferring a native chat platform and a different user who communicates using a non-native or third-party chat platform. The user may particularly select various other users to be added to a collaborative chat, regardless of which chat platform the other users have set as their main or preferred communication channel. Indeed, when displaying the various users available to be added to the collaborative chat, the collaborative chat system may display a visual indication or icon that indicates which chat platform the various users are available through. The collaborative chat system or platform may utilize bi-directional communications between the native chat platform and any communicatively coupled third-party chat platforms to link the user with the selected other users within a collaborative chat instance.