公开(公告)号：US20210375261A1

公开(公告)日：2021-12-02

申请号：US16883768

申请日：2020-05-26

申请人： ServiceNow, Inc.

发明人： Jebakumar Mathuram Santhosm Swvigaradoss ,  Satya Sarika Sunkara ,  Ankit Goel ,  Rajesh Voleti ,  Rishabh Verma ,  Patrick Casey ,  Rao Surapaneni

IPC分类号： G10L13/08 ,  G10L15/00 ,  G06F40/58 ,  G06F40/274

摘要： A conversation design is received for a conversation bot that enables the conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. In response to a determination that the message content is to be provided by the conversation bot to the end-user, the message content of the conversation design is dynamically translated for the end-user from the first human language to the second human language. The translated message content is provided to the end-user in a message from the conversation bot.

公开(公告)号：US20240153487A1

公开(公告)日：2024-05-09

申请号：US18414216

申请日：2024-01-16

申请人： ServiceNow, Inc.

发明人： Jebakumar Mathuram Santhosm Swvigaradoss ,  Satya Sarika Sunkara ,  Ankit Goel ,  Rajesh Voleti ,  Rishabh Verma ,  Patrick Casey ,  Rao Surapaneni

IPC分类号： G10L13/08 ,  G06F40/274 ,  G06F40/58 ,  G10L15/00

CPC分类号： G10L13/086 ,  G06F40/274 ,  G06F40/58 ,  G10L15/005

摘要： Data indicative of one or more user inputs directed to a user interface of a conversation designer tool is received. A conversation design is determined based on the data. The conversation design enables a conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot during an execution of the conversation flow. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. The message content of the conversation design in the first human language is dynamically translated for the end-user to the second human language.

公开(公告)号：US11908450B2

公开(公告)日：2024-02-20

申请号：US16883768

申请日：2020-05-26

申请人： ServiceNow, Inc.

发明人： Jebakumar Mathuram Santhosm Swvigaradoss ,  Satya Sarika Sunkara ,  Ankit Goel ,  Rajesh Voleti ,  Rishabh Verma ,  Patrick Casey ,  Rao Surapaneni

IPC分类号： G10L13/08 ,  G06F40/274 ,  G06F40/58 ,  G10L15/00

CPC分类号： G10L13/086 ,  G06F40/274 ,  G06F40/58 ,  G10L15/005

摘要： A conversation design is received for a conversation bot that enables the conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. In response to a determination that the message content is to be provided by the conversation bot to the end-user, the message content of the conversation design is dynamically translated for the end-user from the first human language to the second human language. The translated message content is provided to the end-user in a message from the conversation bot.

公开(公告)号：US20230050683A1

公开(公告)日：2023-02-16

申请号：US17975481

申请日：2022-10-27

申请人： ServiceNow, Inc.

发明人： Vincent Seguin ,  Patrick Casey ,  David Schumann ,  Szu-hsuan Lee

IPC分类号： H04L67/561 ,  H04L67/564 ,  G06F21/62 ,  H04L67/306

摘要： Persistent storage contains a parent table and one or more child tables, the parent table containing: a class field specifying types, and one or more filter fields. One or more processors may: receive a first request to read first information of a first type for a first entity; determine that, in a first entry of the parent table for the first entity, the first type is specified in the class field; obtain the first information from a child table associated with the first type; receive a second request to read second information of a second type for a second entity; determine that, in a second entry of the parent table for the second entity, the second type is indicated as present by a filter field that is associated with the second type; and obtain the second information from a set of additional fields in the second entry.

公开(公告)号：US11516307B1

公开(公告)日：2022-11-29

申请号：US17397480

申请日：2021-08-09

申请人： ServiceNow, Inc.

发明人： Vincent Seguin ,  Patrick Casey ,  David Schumann ,  Szu-hsuan Lee

IPC分类号： G06F15/16 ,  H04L67/561 ,  H04L67/306 ,  G06F21/62 ,  H04L67/564

摘要： Persistent storage contains a parent table and one or more child tables, the parent table containing: a class field specifying types, and one or more filter fields. One or more processors may: receive a first request to read first information of a first type for a first entity; determine that, in a first entry of the parent table for the first entity, the first type is specified in the class field; obtain the first information from a child table associated with the first type; receive a second request to read second information of a second type for a second entity; determine that, in a second entry of the parent table for the second entity, the second type is indicated as present by a filter field that is associated with the second type; and obtain the second information from a set of additional fields in the second entry.