公开(公告)号：US11296922B2

公开(公告)日：2022-04-05

申请号：US16845269

申请日：2020-04-10

申请人： ServiceNow, Inc.

发明人： Yair Leibkowiz ,  Yuval Rimar ,  Rani Tzur ,  Maayan Wigelman ,  Dov Miron ,  Bnayahu Makovsky

IPC分类号： H04L41/0631 ,  G06F9/54 ,  G06F16/23 ,  H04L41/069

摘要： Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items. One or more processors may be configured to: extract, from a particular alert, a particular configuration item referred to therein that is associated with a particular problem; determine, by way of the relationships, a set of configuration items within a topological distance of the particular configuration item; identify, by way of the change records, one or more change requests that refer to any of the set of configuration items; and calculate root cause scores for the one or more change requests, wherein the root cause scores respectively represent estimations of impacts that the changes of the one or more change requests had on causing the particular alert.

公开(公告)号：US10949070B2

公开(公告)日：2021-03-16

申请号：US16352529

申请日：2019-03-13

申请人： ServiceNow, Inc.

发明人： Bnayahu Makovsky

IPC分类号： G06F9/451 ,  G06F3/0484 ,  G06F9/54 ,  G06F3/0481 ,  G06F3/0482

摘要： The present disclosure relates to a mobile application and interface for event management. The mobile application may have various, configurable features, such as different information that may be displayed, different actions that may be performed, and so forth, such that a given organization or user can be provided with configured or customized levels of function. A designer of the mobile application may configure or select certain features to be available to different users or classes of users, such as to remove a feature that is not relevant to a specific user or group of users.

公开(公告)号：US10785119B2

公开(公告)日：2020-09-22

申请号：US15491164

申请日：2017-04-19

申请人： ServiceNow, Inc.

发明人： Bnayahu Makovsky

IPC分类号： H04L12/24 ,  H04L12/26

摘要： A computerized service including interconnected components within a computer network is monitored using entry points of a service model corresponding to the computerized service. A discovery process is performed by a discovery mechanism based on an initial entry point of a computerized service. A service model is generated based on results of the discovery process. The service model includes indications of a plurality of components of the computerized service and indications of a plurality of entry points including the initial entry point and at least one additional entry point used for communication between ones of the plurality of components. Using a monitoring mechanism, at least one entry point of the plurality of entry points is tested using at least one protocol associated with the at least one entry point. An event generated based on the test is then processed, such as to identify alerts associated with the computerized service.

公开(公告)号：US20200162308A1

公开(公告)日：2020-05-21

申请号：US16694254

申请日：2019-11-25

申请人： ServiceNow, Inc.

发明人： Bnayahu Makovsky ,  Adar Margalit

IPC分类号： H04L12/24

摘要： Messages indicative of events are transmitted from a computer network to a management system using an agent device. The agent device receives a web service event collector from the management system. The web service event collector includes event message transformation instructions and an endpoint definition. After the web service event collector is initialized, an event message transmitted from an event source is received using the web service event collector. The event message indicates an event associated with the computer network. Using the event message transformation instructions, the event message is transformed into a format usable by the management system. The transformed event message is then transmitted to the management system.

公开(公告)号：US20190102469A1

公开(公告)日：2019-04-04

申请号：US15723717

申请日：2017-10-03

申请人： ServiceNow, Inc.

发明人： Bnayahu Makovsky ,  Netta Hasdai ,  Vadim Shif ,  Adar Margalit ,  Yotam Barak

IPC分类号： G06F17/30

摘要： Various embodiments are disclosed herein that provide users of a cloud computing system with the ability to display, prioritize, and/or handle enterprise alerts, e.g., in the form of a sorted list. In some embodiments, these alerts may be ranked according to a ‘smart priority’ calculation. The ‘smart priority’ calculation may take into account a number of factors related to given alert, e.g.: severity level, business criticality level, role, number of affected system components, types of affected system components, etc. These factors may be combined in the ‘smart priority’ calculation in a hierarchical fashion, e.g., based on a predetermined (or user-customized ranking) of the importance and/or weighting of the various factors. By seeing the historical and status metadata information relating to the alerts, users may more quickly understand which alerts to address first—and what possible solutions may be employed in order to close out the open alerts in the system.

公开(公告)号：US20180302272A1

公开(公告)日：2018-10-18

申请号：US15489235

申请日：2017-04-17

申请人： ServiceNow, Inc.

发明人： Bnayahu Makovsky

IPC分类号： H04L12/24

摘要： Events received from event sources are processed with respect to components of a computer network. Responsive to receiving an event, it is determined that the event is associated with an event rule based on criteria of the event rule. An alert is generated responsive to the event meeting an alert threshold of the event rule. The alert is then bound to a configuration item identified using at least one configuration item type and at least one configuration item attribute included in the event rule. The alert is enriched by adding one or more attributes of the configuration item to the alert according to enrichment criteria included in the event rule. The event rule is built using sequentially receiving user input. The event rule can be tested by applying the event rule to a plurality of test events. The event rule can be published for use in generating alerts.

公开(公告)号：US20180113581A1

公开(公告)日：2018-04-26

申请号：US15835076

申请日：2017-12-07

申请人： ServiceNow, Inc.

发明人： Bnayahu Makovsky

IPC分类号： G06F3/0482 ,  H04L29/08

CPC分类号： G06F3/0482 ,  H04L41/046 ,  H04L41/12 ,  H04L41/22 ,  H04L67/18

摘要： Generating a geographical map usable for initiating discovery of network subnets within a computer network can include receiving a hierarchy of geo-location identifiers corresponding to levels of geographical abstraction and network subnets having associated geo-location identifiers included in the hierarchy. Geo-location identifiers of the network subnets can be mapped to corresponding first levels according to the hierarchy. A graphical user interface can be generated to include a geographical map and user interface elements such that a selection of a geo-location identifier can be received using a user interface element. A set of network subnets associated with the selected geo-location identifier and at least one agent software instance usable for performing discovery against the set of network subnets can be determined to initiate discovery of the set.

公开(公告)号：US11550774B2

公开(公告)日：2023-01-10

申请号：US17084246

申请日：2020-10-29

申请人： ServiceNow, Inc.

发明人： Bnayahu Makovsky ,  Netta Hasdai ,  Ofer Gati

IPC分类号： G06F16/00 ,  G06F16/23 ,  G06F16/21 ,  G06F16/25 ,  G06F3/0482 ,  G06F11/34 ,  G06F11/07 ,  H04L41/069 ,  H04L41/0631 ,  H04L41/0853

摘要： A method of managing alerts in a client instance associated with a configuration management database (CMDB) platform is disclosed. The method includes: receiving a request identifying a particular CI and a particular alert; identifying related CIs from a plurality of CIs associated with the client instance based on the particular CI and the particular alert; identifying alerts, incidents (INTs), changes (CHGs), and problems (PRBs) of the client instance that are associated with either the particular CI or the related CIs; determining frequency data for the alerts, INTs, CHGs, and PRBs associated with the particular CIs and frequency data for the alerts, INTs, CHGs, and PRBs associated with the related CIs; and sending a response that includes the frequency data for the alerts, INTs, CHGs, and PRBs associated with the particular CIs to be presented alongside the frequency data for the alerts, INTs, CHGs, PRBs associated with the related CIs.

公开(公告)号：US20220182279A1

公开(公告)日：2022-06-09

申请号：US17681070

申请日：2022-02-25

申请人： ServiceNow, Inc.

发明人： Yair Leibkowiz ,  Yuval Rimar ,  Rani Tzur ,  Maayan Wigelman ,  Dov Miron ,  Bnayahu Makovsky

IPC分类号： H04L41/0631 ,  G06F16/23 ,  G06F9/54

摘要： Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items. One or more processors may be configured to: extract, from a particular alert, a particular configuration item referred to therein that is associated with a particular problem; determine, by way of the relationships, a set of configuration items within a topological distance of the particular configuration item; identify, by way of the change records, one or more change requests that refer to any of the set of configuration items; and calculate root cause scores for the one or more change requests, wherein the root cause scores respectively represent estimations of impacts that the changes of the one or more change requests had on causing the particular alert.

公开(公告)号：US11210160B1

公开(公告)日：2021-12-28

申请号：US16992963

申请日：2020-08-13

申请人： ServiceNow, Inc.

发明人： Vadim Dukhovny ,  Dov Miron ,  Ofer Gati ,  Bnayahu Makovsky ,  Mohammad Iktelat

IPC分类号： G06F11/07 ,  G06F11/32

摘要： A new alert associated with a computer information technology issue to be remediated is received. Matching previous alerts similar to the new alert are determined. One or more successful remediation actions of the matching previous alerts are identified. The one or more successful remediation actions are evaluated. A performance of a selected one of the one or more successful remediation actions is initiated.