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    INTEGRATING AND MANAGING SOCIAL NETWORKING INFORMATION IN AN ON-DEMAND DATABASE SYSTEM
    1.
    发明申请
    INTEGRATING AND MANAGING SOCIAL NETWORKING INFORMATION IN AN ON-DEMAND DATABASE SYSTEM 审中-公开

    公开(公告)号：US20200074474A1

    公开(公告)日：2020-03-05

    申请号：US16676182

    申请日：2019-11-06

    Applicant: salesforce.com, inc.

    Inventor： Chet Chauhan

    IPC: G06Q30/00 ,  G06F16/95 ,  G06F16/958 ,  G06F16/9535 ,  H04L29/08 ,  G06Q50/00 ,  H04L12/58 ,  G06Q30/02

    Abstract: Some embodiments comprise integrating information from a social network into a multi-tenant database system. A plurality of information from the social network is retrieved, using a processor and a network interface of a server computer in the multi-tenant database system, wherein the plurality of information is associated with a message transmitted using the social network. Metadata related to the transmitted message is generated, using the processor. A conversation object is generated, using the processor, based on the plurality of information associated with the transmitted message and the metadata related to the transmitted message. The conversation object is then stored in an entity in the multi-tenant database system, using the processor of the server computer.

    METHODS AND SYSTEMS FOR FACILITATING CUSTOMER SUPPORT USING A SOCIAL CHANNEL AWARE PUBLISHER IN A SOCIAL POST CASE FEED
    2.
    发明申请
    METHODS AND SYSTEMS FOR FACILITATING CUSTOMER SUPPORT USING A SOCIAL CHANNEL AWARE PUBLISHER IN A SOCIAL POST CASE FEED 审中-公开
    使用社会通道知名发行人在社会后期案件中提供客户支持的方法和系统

    公开(公告)号：US20150081571A1

    公开(公告)日：2015-03-19

    申请号：US14485273

    申请日：2014-09-12

    Applicant: salesforce.com, inc.

    Inventor： Chet Chauhan ,  Eric Moore ,  Sutthipong Thavisomboon

    IPC: G06Q30/00 ,  G06Q50/00

    CPC classification number: G06Q30/016 ,  G06Q50/01

    Abstract: Methods and systems are provided for responding, from a customer service management (CRM) portal, to a customer service inquiry received from an inbound social media channel. The method includes receiving the customer inquiry from the inbound social media channel; creating a case based on the inquiry; presenting the case to an agent at the CRM portal; automatically pre-configuring, by the CRM portal, a response to the inquiry based on attributes of the inbound social media channel; and transmitting the response from the CRM portal via the inbound social media channel.

    Abstract translation: 提供了方法和系统，用于从客户服务管理（CRM）门户响应从入站社交媒体渠道收到的客户服务查询。 该方法包括从入站社交媒体频道接收客户查询; 根据查询创造案例; 向CRM门户的代理人呈交案件; 通过CRM门户自动预配置基于入站社交媒体渠道属性的查询响应; 并通过入站社交媒体渠道传送来自CRM门户的响应。

    INTEGRATING AND MANAGING SOCIAL NETWORKING INFORMATION IN AN ON-DEMAND DATABASE SYSTEM
    3.
    发明申请
    INTEGRATING AND MANAGING SOCIAL NETWORKING INFORMATION IN AN ON-DEMAND DATABASE SYSTEM 有权

    公开(公告)号：US20240412225A1

    公开(公告)日：2024-12-12

    申请号：US18746365

    申请日：2024-06-18

    Applicant: salesforce.com, inc.

    Inventor： Chet Chauhan

    IPC: G06Q30/01 ,  G06F16/95 ,  G06F16/9535 ,  G06F16/958 ,  G06Q30/0201 ,  G06Q50/00 ,  H04L51/216 ,  H04L51/52 ,  H04L67/10

    Abstract: Some embodiments comprise integrating information from a social network into a multi-tenant database system. A plurality of information from the social network is retrieved, using a processor and a network interface of a server computer in the multi-tenant database system, wherein the plurality of information is associated with a message transmitted using the social network. Metadata related to the transmitted message is generated, using the processor. A conversation object is generated, using the processor, based on the plurality of information associated with the transmitted message and the metadata related to the transmitted message. The conversation object is then stored in an entity in the multi-tenant database system, using the processor of the server computer.

    INTEGRATING AND MANAGING SOCIAL NETWORKING INFORMATION IN AN ON-DEMAND DATABASE SYSTEM
    4.
    发明申请
    INTEGRATING AND MANAGING SOCIAL NETWORKING INFORMATION IN AN ON-DEMAND DATABASE SYSTEM 有权

    公开(公告)号：US20220383328A1

    公开(公告)日：2022-12-01

    申请号：US17806997

    申请日：2022-06-15

    Applicant: salesforce.com, inc.

    Inventor： Chet Chauhan

    IPC: G06Q30/00 ,  G06F16/95 ,  G06F16/958 ,  G06F16/9535 ,  H04L51/52 ,  H04L51/216 ,  G06Q30/02 ,  G06Q50/00 ,  H04L67/10

    Abstract: Some embodiments comprise integrating information from a social network into a multi-tenant database system. A plurality of information from the social network is retrieved, using a processor and a network interface of a server computer in the multi-tenant database system, wherein the plurality of information is associated with a message transmitted using the social network. Metadata related to the transmitted message is generated, using the processor. A conversation object is generated, using the processor, based on the plurality of information associated with the transmitted message and the metadata related to the transmitted message. The conversation object is then stored in an entity in the multi-tenant database system, using the processor of the server computer.

    INTEGRATING AND MANAGING SOCIAL NETWORKING INFORMATION IN AN ON-DEMAND DATABASE SYSTEM
    7.
    发明申请
    INTEGRATING AND MANAGING SOCIAL NETWORKING INFORMATION IN AN ON-DEMAND DATABASE SYSTEM 有权

    公开(公告)号：US20210279738A1

    公开(公告)日：2021-09-09

    申请号：US17249956

    申请日：2021-03-19

    Applicant: Salesforce.com, inc.

    Inventor： Chet Chauhan

    IPC: G06Q30/00 ,  G06F16/95 ,  G06F16/958 ,  G06F16/9535 ,  H04L12/58 ,  G06Q30/02 ,  G06Q50/00 ,  H04L29/08

    Abstract: Some embodiments comprise integrating information from a social network into a multi-tenant database system. A plurality of information from the social network is retrieved, using a processor and a network interface of a server computer in the multi-tenant database system, wherein the plurality of information is associated with a message transmitted using the social network. Metadata related to the transmitted message is generated, using the processor. A conversation object is generated, using the processor, based on the plurality of information associated with the transmitted message and the metadata related to the transmitted message. The conversation object is then stored in an entity in the multi-tenant database system, using the processor of the server computer.

    Integrating and managing social networking information in an on-demand database system
    8.
    发明授权
    Integrating and managing social networking information in an on-demand database system 有权

    公开(公告)号：US10977661B2

    公开(公告)日：2021-04-13

    申请号：US16676182

    申请日：2019-11-06

    Applicant: salesforce.com, inc.

    Inventor： Chet Chauhan

    IPC: G06Q30/00 ,  G06F16/95 ,  G06F16/958 ,  G06F16/9535 ,  H04L12/58 ,  G06Q30/02 ,  G06Q50/00 ,  H04L29/08

    Abstract: Some embodiments comprise integrating information from a social network into a multi-tenant database system. A plurality of information from the social network is retrieved, using a processor and a network interface of a server computer in the multi-tenant database system, wherein the plurality of information is associated with a message transmitted using the social network. Metadata related to the transmitted message is generated, using the processor. A conversation object is generated, using the processor, based on the plurality of information associated with the transmitted message and the metadata related to the transmitted message. The conversation object is then stored in an entity in the multi-tenant database system, using the processor of the server computer.

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