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    REMOTE ASSET MANAGEMENT SERVICES FOR INDUSTRIAL ASSETS
    5.
    发明申请
    REMOTE ASSET MANAGEMENT SERVICES FOR INDUSTRIAL ASSETS 审中-公开
    工业资产远程资产管理服务

    公开(公告)号：US20150074749A1

    公开(公告)日：2015-03-12

    申请号：US14479024

    申请日：2014-09-05

    申请人： Rockwell Automation Technologies, Inc.

    发明人： David A. Vasko ,  Sujeet Chand ,  Salvatore T. Conti ,  Rainer Hessmer ,  Edward Alan Hill ,  Taryl J. Jasper ,  Joseph Alan Kann ,  Juan L. Asenjo ,  Clifford J. Whitehead, JR. ,  John Strohmenger

    IPC分类号： H04L29/06

    CPC分类号： H04L63/20 ,  G05B19/4185 ,  H04L63/102 ,  H04L67/12 ,  Y02P90/18 ,  Y02P90/86

    摘要： A remote asset server allows an industrial asset (e.g., a controller, motor drive, etc.) to be remotely and securely monitored and managed by an owner of the industrial asset as well as other relevant entities, such as original equipment manufacturers (OEMs). The remote asset server acts as a network infrastructure device that regulates access to the industrial asset by different entities in accordance with security policies defined by an end user. These defined security policies are implemented in a cloud platform as role-specific portals by a connectivity broker, the portals serving as secure connection pipelines to the industrial asset via the remote asset server. Using this architecture, an end user can define which aspects of an industrial asset are allowed to be remotely viewed, accessed, or modified by outside entities such as OEMs or system integrators.

    摘要翻译： 远程资产服务器允许工业资产的所有者以及其他相关实体（例如原始设备制造商（OEM））远程和安全地监控和管理工业资产（例如，控制器，电机驱动器等） 。 远程资产服务器充当网络基础设施设备，其根据最终用户定义的安全策略来调节不同实体对工业资产的访问。 这些定义的安全策略在云平台中由连接代理程序的角色特定门户实现，门户网站通过远程资产服务器作为工业资产的安全连接流水线。 使用此架构，最终用户可以定义允许外部实体（如OEM或系统集成商）远程查看，访问或修改工业资产的哪些方面。

    REMOTE ASSISTANCE VIA A CLOUD PLATFORM FOR INDUSTRIAL AUTOMATION
    6.
    发明申请
    REMOTE ASSISTANCE VIA A CLOUD PLATFORM FOR INDUSTRIAL AUTOMATION 审中-公开
    远程协助通过工业自动化的云计算平台

    公开(公告)号：US20140336795A1

    公开(公告)日：2014-11-13

    申请号：US14088011

    申请日：2013-11-22

    申请人： Rockwell Automation Technologies, Inc.

    发明人： Juan L. Asenjo ,  John Strohmenger ,  Stephen Thomas Nawalaniec ,  Bradford Henry Hegrat ,  Joseph A. Harkulich ,  Jessica Lin Korpela ,  Jenifer Rydberg Wright ,  Rainer Hessmer ,  John Dyck ,  Edward Alan Hill ,  Salvatore T. Conti

    IPC分类号： G05B19/408

    CPC分类号： G05B19/4083 ,  G06Q10/06 ,  Y02P90/86

    摘要： A remote technical support system leverages a cloud platform to automate technical support interactions, facilitating rapid diagnosis and solution of detected performance issues in industrial systems. The technical support system facilitates automated collection of relevant system data from a customer's industrial assets in the event of a detected performance issue requiring involvement of a technical support entity. The relevant system data can be sent to the cloud platform in response to a manual request for support at the plant floor, or automatically in response to detection of a possible device failure or performance issue. The cloud-based remote technical support system then routes the data to a suitable remote support representative, providing the representative with information about customer's industrial system and operations that may be relevant in connection with diagnosing the issue.

    摘要翻译： 远程技术支持系统利用云平台自动化技术支持交互，促进工业系统中检测到的性能问题的快速诊断和解决。 如果检测到的性能问题需要技术支持实体参与，则技术支持系统便于从客户的工业资产自动收集相关系统数据。 相应的系统数据可以响应于在车间的手动请求支持而发送到云平台，或者自动响应于可能的设备故障或性能问题的检测。 然后，基于云的远程技术支持系统将数据路由到合适的远程支持代表，为代表提供有关客户工业系统和可能与诊断问题相关的操作的信息。