公开(公告)号：US07917396B1

公开(公告)日：2011-03-29

申请号：US11058470

申请日：2005-02-15

申请人： Peter J. Drake ,  Lisa K. McLellan ,  George E. Metz

发明人： Peter J. Drake ,  Lisa K. McLellan ,  George E. Metz

IPC分类号： G06Q30/00

CPC分类号： G06Q30/0635 ,  G06Q30/06 ,  G06Q30/0641

摘要： A method, system, and medium are provided for processing customer orders associated with providing telephony services via a telecommunications network and with services provided via a cable network. In one embodiment, the method includes providing a service-order-entry (SOE) system associated with a set of legacy components, the SOE system being operable to receive a first type of customer order that is associated with providing services via a telecommunications network, the telecommunications network not including a cable television (CATV) network; supplementing the SOE system with a secondary order-reception system operable to receive a second type of customer order that is associated with providing telephony services over a CATV network and further operable to receive the second type of customer order without substantially modifying the legacy components; receiving the second type of customer order; and fulfilling the second type of customer order without substantially modifying the legacy components.

摘要翻译： 提供了一种方法，系统和介质，用于经由电信网络和经由有线网络提供的服务来处理与提供电话服务相关联的客户订单。 在一个实施例中，该方法包括提供与一组遗留组件相关联的服务订单输入（SOE）系统，所述SOE系统可操作以接收与通过电信网络提供服务相关联的第一类型的客户订单， 电讯网络不包括有线电视（CATV）网络; 用辅助订单接收系统补充所述SOE系统，所述次级订单接收系统可操作以接收与CATV网络上提供电话服务相关联的第二类型的客户订单，并且还可操作以接收所述第二类型的客户订单而无需基本上修改所述遗留组件; 接收第二类客户订单; 并实现第二类客户订单，而不会实质地修改旧的组件。

公开(公告)号：US08195528B1

公开(公告)日：2012-06-05

申请号：US13031995

申请日：2011-02-22

申请人： Lisa Kay McLellan ,  Peter J. Drake ,  George E. Metz

发明人： Lisa Kay McLellan ,  Peter J. Drake ,  George E. Metz

IPC分类号： G06Q30/00

CPC分类号： G06Q30/0635 ,  G06Q30/06 ,  G06Q30/0641

摘要： A method, system, and medium are provided for processing customer orders associated with providing telephony services via a telecommunications network and with services provided via a cable network. In one embodiment, the method includes providing a service-order-entry (SOE) system associated with a set of legacy components, the SOE system being operable to receive a first type of customer order that is associated with providing services via a telecommunications network, the telecommunications network not including a cable television (CATV) network; supplementing the SOE system with a secondary order-reception system operable to receive a second type of customer order that is associated with providing telephony services over a CATV network and further operable to receive the second type of customer order without substantially modifying the legacy components; receiving the second type of customer order; and fulfilling the second type of customer order without substantially modifying the legacy components.

摘要翻译： 提供了一种方法，系统和介质，用于经由电信网络和经由有线网络提供的服务来处理与提供电话服务相关联的客户订单。 在一个实施例中，所述方法包括提供与一组遗留组件相关联的服务订单输入（SOE）系统，所述SOE系统可操作以接收与通过电信网络提供服务相关联的第一类型的客户订单， 电讯网络不包括有线电视（CATV）网络; 用辅助订单接收系统补充所述SOE系统，所述次级订单接收系统可操作以接收与CATV网络上提供电话服务相关联的第二类型的客户订单，并且还可操作以接收所述第二类型的客户订单而无需基本上修改所述遗留组件; 接收第二类客户订单; 并实现第二类客户订单，而不会实质地修改旧的组件。