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公开(公告)号：US10558346B2
公开(公告)日：2020-02-11
申请号：US15921156
申请日：2018-03-14
发明人： Hongjai Cho , Austin Czarnecki , Steven Fackler , Can Guler , Nikhil Taneja , David Tobin , Wilson Wong
IPC分类号： G06F3/0481 , G06F3/0484 , G08B21/18
摘要： Aspects of the present disclosure relate to alerting. A server accesses a user-provided specification, the user-provided specification indicating an initial alert range for a measured value and a subsequent alert schedule for the measured value. The server monitors a physical measurement of the measured value. The server determines that the physical measurement falls within the initial alert range. The server provides an initial alert in response to the physical measurement falling within the initial alert range. The server provides a subsequent alert according to the subsequent alert schedule in the user-provided specification.
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公开(公告)号：US20180292984A1
公开(公告)日：2018-10-11
申请号：US15921156
申请日：2018-03-14
发明人： Hongjai Cho , Austin Czarnecki , Steven Fackler , Can Guler , Nikhil Taneja , David Tobin , Wilson Wong
IPC分类号： G06F3/0484 , G08B21/18
CPC分类号： G06F3/04847 , G08B21/182 , H04L41/0681 , H04L41/22 , H04L67/12
摘要： Aspects of the present disclosure relate to alerting. A server accesses a user-provided specification, the user-provided specification indicating an initial alert range for a measured value and a subsequent alert schedule for the measured value. The server monitors a physical measurement of the measured value. The server determines that the physical measurement falls within the initial alert range. The server provides an initial alert in response to the physical measurement falling within the initial alert range. The server provides a subsequent alert according to the subsequent alert schedule in the user-provided specification.
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公开(公告)号：US20220150138A1
公开(公告)日：2022-05-12
申请号：US17455127
申请日：2021-11-16
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
IPC分类号： H04L41/5022 , H04L41/0631 , H04L41/5067 , H04L41/5074
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US20200336394A1
公开(公告)日：2020-10-22
申请号：US16895621
申请日：2020-06-08
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US10692350B2
公开(公告)日：2020-06-23
申请号：US16689915
申请日：2019-11-20
发明人： Hongjai Cho , Austin Czarnecki , Steven Fackler , Can Guler , Nikhil Taneja , David Tobin , Wilson Wong
IPC分类号： G08B21/18 , G08B25/10 , G06F3/0484
摘要： Aspects of the present disclosure relate to alerting. A server accesses a user-provided specification, the user-provided specification indicating an initial alert range for a measured value and a subsequent alert schedule for the measured value. The server monitors a physical measurement of the measured value. The server determines that the physical measurement falls within the initial alert range. The server provides an initial alert in response to the physical measurement falling within the initial alert range. The server provides a subsequent alert according to the subsequent alert schedule in the user-provided specification.
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公开(公告)号：US11206196B2
公开(公告)日：2021-12-21
申请号：US16895621
申请日：2020-06-08
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
IPC分类号： G06F15/173 , H04L12/24 , G06K9/62 , G06F15/16
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US20190295402A1
公开(公告)日：2019-09-26
申请号：US16406766
申请日：2019-05-08
发明人： Hongjai Cho , Austin Czarnecki , Steven Fackler , Can Guler , Nikhil Taneja , David Tobin , Wilson Wong
IPC分类号： G08B21/18
摘要： Aspects of the present disclosure relate to alerting. A server accesses a user-provided specification, the user-provided specification indicating an initial alert range for a measured value and a subsequent alert schedule for the measured value. The server monitors a physical measurement of the measured value. The server determines that the physical measurement falls within the initial alert range. The server provides an initial alert in response to the physical measurement falling within the initial alert range. The server provides a subsequent alert according to the subsequent alert schedule in the user-provided specification.
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公开(公告)号：US10347113B1
公开(公告)日：2019-07-09
申请号：US15949875
申请日：2018-04-10
发明人： Hongjai Cho , Austin Czarnecki , Steven Fackler , Can Guler , Nikhil Taneja , David Tobin , Wilson Wong
IPC分类号： G08B21/18 , G06F3/0484
摘要： Aspects of the present disclosure relate to alerting. A server accesses a user-provided specification, the user-provided specification indicating an initial alert range for a measured value and a subsequent alert schedule for the measured value. The server monitors a physical measurement of the measured value. The server determines that the physical measurement falls within the initial alert range. The server provides an initial alert in response to the physical measurement falling within the initial alert range. The server provides a subsequent alert according to the subsequent alert schedule in the user-provided specification.
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公开(公告)号：US11706090B2
公开(公告)日：2023-07-18
申请号：US17455127
申请日：2021-11-16
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
IPC分类号： H04L41/08 , H04L41/5074 , H04L41/5022 , H04L41/0604 , H04L41/5067 , G06F18/243
CPC分类号： H04L41/0876 , G06F18/24323 , H04L41/0609 , H04L41/5022 , H04L41/5067 , H04L41/5074
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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公开(公告)号：US10721142B1
公开(公告)日：2020-07-21
申请号：US15916073
申请日：2018-03-08
发明人： Arjun Mathur , Andrew Ash , Anuraag Bahl , Andy Chen , Aydin Keskin , Christopher Rogers , Anshuman Prasad , Ankit Shankar , Casey Patton , Christopher Wynnyk , Joanna Peller , Jonathan Victor , Mackenzie Bohannon , Mitchell Skiles , Nikhil Taneja , Ryan Norris , Scott Adams , Samuel Sinensky , Sri Krishna Vempati , Thomas Mathew , Vinoo Ganesh , Rahij Ramsharan
摘要： A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.
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