公开(公告)号：US20230259558A1

公开(公告)日：2023-08-17

申请号：US18137829

申请日：2023-04-21

Applicant: Oracle International Corporation

Inventor： Srikant Subramaniam ,  Sundar Shenbagam ,  Neerja Bhatt ,  Ganesh Kumar

IPC: G06F16/9032 ,  G10L15/06

CPC classification number: G06F16/90332 ,  G10L15/063 ,  G10L2015/0631

Abstract: The present disclosure relates generally to techniques for analyzing and improving a bot system, and more particularly to an analytic system integrated with a bot system for monitoring, analyzing, visualizing, diagnosing, and improving the performance of the bot system. For example, an analytic system is integrated with a bot system for monitoring, analyzing, visualizing, and improving the performance of the bot system. The analytic system monitors events occurred in conversations between end users and the bot system, aggregates and analyzes the collected events, and provides information regarding the conversations graphically on a graphic user interface as insights reports at different generalization levels. The insights reports offer developer-oriented analytics to pinpoint issues with skills so a user can address them before they cause problems. The insights let a user track conversation trends over time, identify execution paths, determine the accuracy of their intent resolutions, and access entire conversation transcripts.

公开(公告)号：US11651033B2

公开(公告)日：2023-05-16

申请号：US16829976

申请日：2020-03-25

Applicant: Oracle International Corporation

Inventor： Srikant Subramaniam ,  Sundar Shenbagam ,  Neerja Bhatt ,  Ganesh Kumar

IPC: G10L15/06 ,  G06F16/9032

CPC classification number: G06F16/90332 ,  G10L15/063 ,  G10L2015/0631

Abstract: The present disclosure relates generally to techniques for analyzing and improving a bot system, and more particularly to an analytic system integrated with a bot system for monitoring, analyzing, visualizing, diagnosing, and improving the performance of the bot system. For example, an analytic system is integrated with a bot system for monitoring, analyzing, visualizing, and improving the performance of the bot system. The analytic system monitors events occurred in conversations between end users and the bot system, aggregates and analyzes the collected events, and provides information regarding the conversations graphically on a graphic user interface as insights reports at different generalization levels. The insights reports offer developer-oriented analytics to pinpoint issues with skills so a user can address them before they cause problems. The insights let a user track conversation trends over time, identify execution paths, determine the accuracy of their intent resolutions, and access entire conversation transcripts.

公开(公告)号：US10884598B2

公开(公告)日：2021-01-05

申请号：US16147249

申请日：2018-09-28

Applicant: Oracle International Corporation

Inventor： Neerja Bhatt ,  Vinay K. Gandhi ,  Ganesh Kumar

IPC: G06F40/30 ,  G06F3/0484 ,  G06F3/0482 ,  G06F9/451 ,  G06F3/16 ,  G06N20/00 ,  G06F3/0481 ,  G06N3/00

Abstract: The present disclosure relates generally to techniques for monitoring and improving a bot system. An analytic system is integrated with a bot system for monitoring, analyzing, visualize, and improving the performance of the bot system. The analytic system monitors events occurred in conversations between end users and the bot system, aggregates and analyzes the collected events, and provides information regarding the conversations graphically on a graphic user interface at different generalization levels. The analytic system can also provide suggestions, options, or other information for improving the bot system through the graphic user interface.

公开(公告)号：US20250118398A1

公开(公告)日：2025-04-10

申请号：US18884459

申请日：2024-09-13

Applicant: Oracle International Corporation

Inventor： Shubham Pawankumar Shah ,  Syed Najam Abbas Zaidi ,  Xu Zhong ,  Poorya Zaremoodi ,  Srinivasa Phani Kumar Gadde ,  Arash Shamaei ,  Ganesh Kumar ,  Thanh Tien Vu ,  Nitika Mathur ,  Chang Xu ,  Shiquan Yang ,  Sagar Kalyan Gollamudi

IPC: G16H10/60 ,  G06N20/00

Abstract: Techniques are disclosed for automatically generating Subjective, Objective, Assessment and Plan (SOAP) notes. Particularly, techniques are disclosed for training data collection and evaluation for automatic SOAP note generation. Training data is accessed, and evaluation process is performed on the training data to result in evaluated training data. A fine-tuned machine-learning model is generated using the evaluated training data. The fine-tuned machine-learning model can be used to perform a task associated with generating a SOAP note.

公开(公告)号：US12242539B2

公开(公告)日：2025-03-04

申请号：US18137829

申请日：2023-04-21

Applicant: Oracle International Corporation

Inventor： Srikant Subramaniam ,  Sundar Shenbagam ,  Neerja Bhatt ,  Ganesh Kumar

IPC: G06F16/9032 ,  G10L15/06

Abstract: The present disclosure relates generally to techniques for analyzing and improving a bot system, and more particularly to an analytic system integrated with a bot system for monitoring, analyzing, visualizing, diagnosing, and improving the performance of the bot system. For example, an analytic system is integrated with a bot system for monitoring, analyzing, visualizing, and improving the performance of the bot system. The analytic system monitors events occurred in conversations between end users and the bot system, aggregates and analyzes the collected events, and provides information regarding the conversations graphically on a graphic user interface as insights reports at different generalization levels. The insights reports offer developer-oriented analytics to pinpoint issues with skills so a user can address them before they cause problems. The insights let a user track conversation trends over time, identify execution paths, determine the accuracy of their intent resolutions, and access entire conversation transcripts.

公开(公告)号：US20200342032A1

公开(公告)日：2020-10-29

申请号：US16829976

申请日：2020-03-25

Applicant: Oracle International Corporation

Inventor： Srikant Subramaniam ,  Sundar Shenbagam ,  Neerja Bhatt ,  Ganesh Kumar

IPC: G06F16/9032 ,  G10L15/06

Abstract: The present disclosure relates generally to techniques for analyzing and improving a bot system, and more particularly to an analytic system integrated with a bot system for monitoring, analyzing, visualizing, diagnosing, and improving the performance of the bot system. For example, an analytic system is integrated with a bot system for monitoring, analyzing, visualizing, and improving the performance of the bot system. The analytic system monitors events occurred in conversations between end users and the bot system, aggregates and analyzes the collected events, and provides information regarding the conversations graphically on a graphic user interface as insights reports at different generalization levels. The insights reports offer developer-oriented analytics to pinpoint issues with skills so a user can address them before they cause problems. The insights let a user track conversation trends over time, identify execution paths, determine the accuracy of their intent resolutions, and access entire conversation transcripts.

公开(公告)号：US20190102078A1

公开(公告)日：2019-04-04

申请号：US16147249

申请日：2018-09-28

Applicant: Oracle International Corporation

Inventor： Neerja Bhatt ,  Vinay K. Gandhi ,  Ganesh Kumar

IPC: G06F3/0484 ,  G06F3/0482 ,  G06F3/16 ,  G06N99/00 ,  G06F9/451

Abstract: The present disclosure relates generally to techniques for monitoring and improving a bot system. An analytic system is integrated with a bot system for monitoring, analyzing, visualize, and improving the performance of the bot system. The analytic system monitors events occurred in conversations between end users and the bot system, aggregates and analyzes the collected events, and provides information regarding the conversations graphically on a graphic user interface at different generalization levels. The analytic system can also provide suggestions, options, or other information for improving the bot system through the graphic user interface.