公开(公告)号：US20230409648A1

公开(公告)日：2023-12-21

申请号：US18363540

申请日：2023-08-01

Applicant: OPEN TEXT CORPORATION

Inventor： Jeroen M. van Rotterdam ,  Satyapal P. Reddy ,  Xiaoting Tang ,  Muneer Ahmed

IPC: G06F16/93 ,  G06Q10/067 ,  G06F16/22 ,  G06F8/20 ,  G06F16/2453 ,  G06F16/28 ,  G06F40/186 ,  G06F16/83

CPC classification number: G06F16/93 ,  G06Q10/067 ,  G06F16/2228 ,  G06F8/24 ,  G06F16/83 ,  G06F16/2264 ,  G06F16/282 ,  G06F40/186 ,  G06F16/2453

Abstract: Case management systems and techniques are disclosed. In various embodiments, searching case instances is facilitated. An indication to create a composite index across hierarchical case nodes comprising a case model is received. Case instance data associated with the case model is used to generate the composite index. The composite index is made available to be used to optimize searches of a plurality of case instances with which the case instance data is associated.

公开(公告)号：US11762920B2

公开(公告)日：2023-09-19

申请号：US16918723

申请日：2020-07-01

Applicant: Open Text Corporation

Inventor： Jeroen M. van Rotterdam ,  Satyapal P. Reddy ,  Xiaoting Tang ,  Muneer Ahmed

IPC: G06F16/00 ,  G06F16/93 ,  G06F8/20 ,  G06F16/83 ,  G06F16/28 ,  G06F40/186 ,  G06Q10/067 ,  G06F16/22 ,  G06F16/2453

CPC classification number: G06F16/93 ,  G06F8/24 ,  G06F16/2228 ,  G06F16/2264 ,  G06F16/2453 ,  G06F16/282 ,  G06F16/83 ,  G06F40/186 ,  G06Q10/067

Abstract: Case management systems and techniques are disclosed. In various embodiments, searching case instances is facilitated. An indication to create a composite index across hierarchical case nodes comprising a case model is received. Case instance data associated with the case model is used to generate the composite index. The composite index is made available to be used to optimize searches of a plurality of case instances with which the case instance data is associated.