公开(公告)号：US20230376283A1

公开(公告)日：2023-11-23

申请号：US18360189

申请日：2023-07-27

申请人： Nuance Communications, Inc.

发明人： David Ardman ,  Andrew Matkin ,  Nirvana Tikku ,  John B. Fisler ,  Matthias Haack ,  Christopher A. Starbird ,  Bryan A. Reif ,  Alfred Sterphone, III ,  Nikos Polis ,  Michael S. Gourlay ,  Robert A. Follett

IPC分类号： G06F8/36 ,  G06F9/451 ,  G06F8/38 ,  G10L13/02 ,  G10L15/26 ,  G06F8/33 ,  G06F8/34 ,  G06F11/36 ,  G10L15/22 ,  G06F11/07 ,  G06F8/77

CPC分类号： G06F8/36 ,  G06F9/453 ,  G06F8/38 ,  G10L13/02 ,  G10L15/26 ,  G06F8/33 ,  G06F8/34 ,  G06F11/3664 ,  G10L15/22 ,  G06F11/0796 ,  G06F8/77 ,  G06F11/3608 ,  H04L51/10

摘要： A method, computer program product, and computing system for defining a library of functional modules; enabling a user to select a plurality of functional modules from the library of functional modules; and enabling the user to visually arrange the plurality of functional modules to form a conversational application.

公开(公告)号：US11550552B2

公开(公告)日：2023-01-10

申请号：US17070841

申请日：2020-10-14

申请人： Nuance Communications, Inc.

发明人： David Ardman ,  Andrew Matkin ,  Nirvana Tikku ,  Abhishek Rohatgi ,  Marco Antonio Padron Chavez ,  Flaviu Gelu Negrean ,  Gabrielle R. Martone

IPC分类号： G06F9/44 ,  G06F8/36 ,  G06F9/451 ,  G06F8/38 ,  G10L13/02 ,  G10L15/26 ,  G06F8/33 ,  G06F8/34 ,  G06F11/36 ,  G10L15/22 ,  G06F11/07 ,  G06F8/77 ,  H04L51/10 ,  G10L13/00

摘要： A method, computer program product, and computing system for enabling usage of a conversational application by a plurality of users; gathering usage data concerning usage of the conversational application by the plurality of users; defining a visual representation of the conversational application; and overlaying the usage data onto the visual representation of the conversational application to generate visual traffic flow data.

公开(公告)号：US10885919B2

公开(公告)日：2021-01-05

申请号：US15863310

申请日：2018-01-05

申请人： Nuance Communications, Inc.

发明人： Songzhe Wang ,  Lior Ben-Gigi ,  Slawek Jarosz ,  David Ardman ,  Stefan Ortmanns

IPC分类号： G10L15/32 ,  G10L25/51 ,  G10L15/30 ,  G10L15/18 ,  G10L15/22

摘要： A method, computer program product, and computing system for monitoring a portion of speech on an automated speech recognition system that includes a plurality of classifiers, thus defining a monitored portion of speech, wherein an operation is defined for each of the plurality of classifiers. A confidence score concerning the monitored portion of speech is associated with each of a plurality of classifiers, thus defining a plurality of confidence scores. If one of the plurality of confidence scores is an acceptable confidence score, the operation defined for the classifier associated with the acceptable confidence score is effectuated.

公开(公告)号：US20180190287A1

公开(公告)日：2018-07-05

申请号：US15863235

申请日：2018-01-05

申请人： Nuance Communications, Inc.

发明人： Slawek Jarosz ,  David Ardman ,  Patrick Lars Langer ,  Lior Ben-Gigi

IPC分类号： G10L15/22 ,  G06F3/16

CPC分类号： G10L15/22 ,  G06F3/167 ,  G10L2015/223 ,  G10L2015/228

摘要： A method, computer program product, and computing system for receiving a first verbal command from a user of a consumer electronics device. The first verbal command is processed to define a first possible operations list that is provided to the user. A selected operation is received from the user, wherein the selected operation is chosen from the possible operations list. A second verbal command is received from the user of the consumer electronics device, wherein the second verbal command is at least similar to the first verbal command. One or more probable operations are defined based, at least in part, upon the possible operations list and the selected operation. The one or more probable operations are provided to the user.

公开(公告)号：US11934806B2

公开(公告)日：2024-03-19

申请号：US17070857

申请日：2020-10-14

申请人： Nuance Communications, Inc.

发明人： David Ardman ,  Andrew Matkin ,  Nirvana Tikku ,  Robert A. Follett

IPC分类号： G06F8/36 ,  G06F8/33 ,  G06F8/34 ,  G06F8/38 ,  G06F8/77 ,  G06F9/451 ,  G06F11/07 ,  G06F11/36 ,  G10L13/00 ,  G10L13/02 ,  G10L15/22 ,  G10L15/26 ,  H04L51/10

CPC分类号： G06F8/36 ,  G06F8/33 ,  G06F8/34 ,  G06F8/38 ,  G06F8/77 ,  G06F9/453 ,  G06F11/0796 ,  G06F11/3608 ,  G06F11/3664 ,  G10L13/02 ,  G10L15/22 ,  G10L15/26 ,  G10L13/00 ,  H04L51/10

摘要： A method, computer program product, and computing system for enabling a user to select a plurality of functional modules from a library of functional modules; and enabling the user to visually arrange the plurality of functional modules to form a conversational application; wherein the conversational application includes a contingency platform configured to enable an administrator of the conversational application to activate a contingency plan at some point-in-time after the deployment of the conversational application.

公开(公告)号：US11853729B2

公开(公告)日：2023-12-26

申请号：US18083084

申请日：2022-12-16

申请人： Nuance Communications, Inc.

发明人： David Ardman ,  Andrew Matkin ,  Nirvana Tikku ,  Abhishek Rohatgi ,  Marco Antonio Padron Chavez ,  Flaviu Gelu Negrean ,  Gabrielle R. Martone

IPC分类号： G06F9/44 ,  G06F8/36 ,  G06F9/451 ,  G06F8/38 ,  G10L13/02 ,  G10L15/26 ,  G06F8/33 ,  G06F8/34 ,  G06F11/36 ,  G10L15/22 ,  G06F11/07 ,  G06F8/77 ,  H04L51/10 ,  G10L13/00

CPC分类号： G06F8/36 ,  G06F8/33 ,  G06F8/34 ,  G06F8/38 ,  G06F8/77 ,  G06F9/453 ,  G06F11/0796 ,  G06F11/3608 ,  G06F11/3664 ,  G10L13/02 ,  G10L15/22 ,  G10L15/26 ,  G10L13/00 ,  H04L51/10

摘要： A method, computer program product, and computing system for enabling usage of a conversational application by a plurality of users; gathering usage data concerning usage of the conversational application by the plurality of users; defining a visual representation of the conversational application; and overlaying the usage data onto the visual representation of the conversational application to generate visual traffic flow data.

公开(公告)号：US20210303273A1

公开(公告)日：2021-09-30

申请号：US17070851

申请日：2020-10-14

申请人： Nuance Communications, Inc.

发明人： David Ardman ,  Andrew Matkin ,  Nirvana Tikku ,  Matthias Haack ,  Christopher A. Starbird ,  John B. Fisler ,  Bartosz Adamczyk ,  Kenneth W. D. Smith ,  Simon Falardeau ,  Imad Obeid

IPC分类号： G06F8/33 ,  G06F8/36 ,  G06F9/451 ,  G06F8/38 ,  G10L15/26 ,  G10L13/02

摘要： A method, computer program product, and computing system for enabling the development of a conversational application within a first environment; and enabling the deployment of the conversational application within a second environment.

公开(公告)号：US20190214016A1

公开(公告)日：2019-07-11

申请号：US15863310

申请日：2018-01-05

申请人： Nuance Communications, Inc.

发明人： Songzhe Wang ,  Lior Ben-Gigi ,  Slawek Jarosz ,  David Ardman ,  Stefan Ortmanns

IPC分类号： G10L15/32 ,  G10L25/51 ,  G10L15/22 ,  G10L15/30 ,  G10L15/18

CPC分类号： G10L15/32 ,  G10L15/1815 ,  G10L15/22 ,  G10L15/30 ,  G10L25/51 ,  G10L2015/223

摘要： A method, computer program product, and computing system for monitoring a portion of speech on an automated speech recognition system that includes a plurality of classifiers, thus defining a monitored portion of speech, wherein an operation is defined for each of the plurality of classifiers. A confidence score concerning the monitored portion of speech is associated with each of a plurality of classifiers, thus defining a plurality of confidence scores. If one of the plurality of confidence scores is an acceptable confidence score, the operation defined for the classifier associated with the acceptable confidence score is effectuated.

公开(公告)号：US12039303B2

公开(公告)日：2024-07-16

申请号：US18360189

申请日：2023-07-27

申请人： Nuance Communications, Inc.

发明人： David Ardman ,  Andrew Matkin ,  Nirvana Tikku ,  John B. Fisler ,  Matthias Haack ,  Christopher A. Starbird ,  Bryan A Reif ,  Alfred Sterphone, III ,  Nikos Polis ,  Michael S. Gourlay ,  Robert A Follett

IPC分类号： G06F8/34 ,  G06F8/33 ,  G06F8/36 ,  G06F8/38 ,  G06F8/77 ,  G06F9/451 ,  G06F11/07 ,  G06F11/36 ,  G10L13/02 ,  G10L15/22 ,  G10L15/26 ,  G10L13/00 ,  H04L51/10

CPC分类号： G06F8/36 ,  G06F8/33 ,  G06F8/34 ,  G06F8/38 ,  G06F8/77 ,  G06F9/453 ,  G06F11/0796 ,  G06F11/3608 ,  G06F11/3664 ,  G10L13/02 ,  G10L15/22 ,  G10L15/26 ,  G10L13/00 ,  H04L51/10

摘要： A method, computer program product, and computing system for defining a library of functional modules; enabling a user to select a plurality of functional modules from the library of functional modules; and enabling the user to visually arrange the plurality of functional modules to form a conversational application.

公开(公告)号：US11494166B2

公开(公告)日：2022-11-08

申请号：US17070804

申请日：2020-10-14

申请人： Nuance Communications, Inc.

发明人： David Ardman ,  Andrew Matkin ,  Nirvana Tikku ,  John B. Fisler ,  Matthias Haack ,  Christopher A. Starbird ,  Bryan A. Reif ,  Alfred Sterphone, III ,  Nikos Polis ,  Michael S. Gourlay ,  Robert A. Follett

IPC分类号： G06F9/44 ,  G06F8/36 ,  G06F9/451 ,  G06F8/38 ,  G10L13/02 ,  G10L15/26 ,  G06F8/33 ,  G06F8/34 ,  G06F11/36 ,  G10L15/22 ,  G06F11/07 ,  G06F8/77 ,  H04L51/10 ,  G10L13/00

摘要： A method, computer program product, and computing system for enabling a user to select a plurality of functional modules from a library of functional modules; and enabling the user to arrange the plurality of functional modules to form an omnichannel conversational application that includes a first channel and at least a second channel.