公开(公告)号：US10334101B2

公开(公告)日：2019-06-25

申请号：US13899580

申请日：2013-05-22

Applicant: NICE Ltd.

Inventor： Tal Gluck ,  Tal Zur ,  Efim Kolodizner

IPC: G06F16/00 ,  H04M3/42 ,  G06F16/68 ,  H04M3/523

Abstract: System and method for completing metadata for a recorded session. A recorder may initiate a recording of a session to produce a recorded session. The recorder may mark the recorded session as an incomplete or bad session. The session may be inserted into a bad sessions list. The bad sessions list may be examined and metadata related to sessions included therein may be used to update an operational database. Other embodiments are described and claimed.