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公开(公告)号：US11558506B1
公开(公告)日：2023-01-17
申请号：US17486409
申请日：2021-09-27
Applicant: NICE LTD.
Inventor： Peter Cardillo , Jon A. Arrowood , Robert Morris
Abstract: Methods for detecting fraud include receiving a plurality of call interactions; extracting a voice print of a caller from each of the call interactions; determining which call interactions are associated with a single caller by comparing and matching pairs of voice prints of the call interactions; organizing the call interactions associated with a single caller into a group; and determining that a matching phrase was spoken by the single caller in a first call interaction and second call interaction in the group.
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