公开(公告)号：US10574825B2

公开(公告)日：2020-02-25

申请号：US15433742

申请日：2017-02-15

Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC

Inventor： Ori Barak ,  Erez Altus ,  Hen Fitoussi

IPC: H04M3/527 ,  H04M3/493

Abstract: Aspects of the technology described herein can provide assisted-communication with an intelligent personal assistant. An exemplary computing device may use a profile handler to receive a user profile of a user and a system profile of an interactive communications system. Moreover, a context handler in the exemplary computing device may receive an indication of a communication event related to the user, such as a call or message, and context information associated with the event. Further, a communication handler in the exemplary computing device may use the context information, the user profile, and/or the system profile to navigate the interactive system for the user. In some instances, where a user is unavailable to address a communication event, the intelligent personal assistant may utilize the communication handler to intercept the communication and negotiate the session on behalf of the user.

公开(公告)号：US11272062B2

公开(公告)日：2022-03-08

申请号：US16774368

申请日：2020-01-28

Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC

Inventor： Ori Barak ,  Erez Altus ,  Hen Fitoussi

IPC: H04M3/527 ,  H04M3/493 ,  G06Q30/00 ,  G06Q30/02

Abstract: Aspects of the technology described herein can provide assisted-communication with an intelligent personal assistant. An exemplary computing device may use a profile handler to receive a user profile of a user and a system profile of an interactive communications system. Moreover, a context handler in the exemplary computing device may receive an indication of a communication event related to the user, such as a call or message, and context information associated with the event. Further, a communication handler in the exemplary computing device may use the context information, the user profile, and/or the system profile to navigate the interactive system for the user. In some instances, where a user is unavailable to address a communication event, the intelligent personal assistant may utilize the communication handler to intercept the communication and negotiate the session on behalf of the user.

公开(公告)号：US10540339B2

公开(公告)日：2020-01-21

申请号：US15599794

申请日：2017-05-19

Applicant: Microsoft Technology Licensing, LLC

Inventor： Ori Barak ,  Ola Lavi ,  Erez Altus

IPC: G06F16/22 ,  G06F16/13 ,  G06F16/182

Abstract: A conversation assistance resource system is provided to connected a user to a resource based on a predicted user need. The conversation assistance resource system monitors user signals relative to a user profile associated with the user. The user profile is based on previously received user signals and includes user preferences, interests, etc. A user need is predicted based on a received user signal. A resource is identified based on the predicted user need and the user profile relative to the resource profile. A communication channel is established between the user and the resource responsive to confirmation by the parties such that the user may query the resource to resolve the predicted user need.