公开(公告)号：US20240202784A1

公开(公告)日：2024-06-20

申请号：US18085458

申请日：2022-12-20

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Calder Hayes ,  Aakash Singh ,  Jaclyn Tandler ,  Alicia Wei ,  Gareth Pennington ,  Shengwen Fang

IPC: G06Q30/0282 ,  G06Q10/087

CPC classification number: G06Q30/0282 ,  G06Q10/087

Abstract: An online concierge system provides orders to a picker who fulfills the order by delivering items from the order to a customer. Customers provide feedback to the online concierge system about pickers, which is used when the online concierge system allocates orders to pickers. In some cases, negative feedback may be caused by conditions external to a picker, such as weather conditions or an inability to access the online concierge system. To avoid penalizing pickers because of external conditions, the online concierge system identifies forgiveness events when external conditions affect order fulfillment. Feedback affected by a forgiveness event is identified by the online concierge system when evaluating pickers. To facilitate matching of feedback to forgiveness events, a forgiveness event table indexes identified forgiveness events to reduce computing complexity and resources, while simplifying addition of new forgiveness events.