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公开(公告)号：US20240282298A1
公开(公告)日：2024-08-22
申请号：US18219905
申请日：2023-07-10
申请人： KORE.AI, INC.
IPC分类号： G10L15/183
CPC分类号： G10L15/183
摘要： A virtual assistant server executes a dialog flow corresponding to a use case of one or more utterances received from a customer device. Further, a large language model (LLM) is selected from a plurality of LLMs to perform response generation based on an execution state of the dialog flow. Further, a plurality of outputs is received from the selected LLM based on a plurality of prompts provided to the selected LLM to fulfill one or more execution goals of the dialog flow. Further, when one or more of the plurality of outputs comprise: one or more entities extracted from the one or more utterances and a response to be transmitted to the customer device, the adherence of: the extracted one or more entities to one or more business rules and the response to one or more conversation rules, are validated. Subsequently, the response of the one or more of the plurality of outputs is transmitted to the customer device when the corresponding validation is successful.
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公开(公告)号：US20230409840A1
公开(公告)日：2023-12-21
申请号：US17845388
申请日：2022-06-21
申请人： Kore.ai, Inc.
发明人： Rajkumar Koneru , Prasanna Kumar Arikala Gunalan , Santhosh Kumar Myadam , Thirupathi Bandam , Girish Ahankari
CPC分类号： G06F40/35 , G06K9/6256 , G06K9/6267
摘要： A virtual assistant server determines a subset of test data corresponding to changes between a first version of training data of a virtual assistant and a second version of the training data of the virtual assistant. Subsequently, the virtual assistant server creates a test suite with the subset of test data and runs the test suite on a second language model of the virtual assistant created using the second version of the training data. Based on the running the test suite, the virtual assistant server generates one or more executable corrective actions to be implemented at the user device and provides the one or more executable corrective actions to the user device to implement to train the virtual assistant.
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公开(公告)号：US12130848B1
公开(公告)日：2024-10-29
申请号：US18230395
申请日：2023-08-04
申请人： KORE.AI, INC.
发明人： Rajkumar Koneru , Prasanna Kumar Arikala Gunalan , Thirupathi Bandam , Jayesh Arunkumar Jain , Vishnu Vardhan Sai Lanka
IPC分类号： G10L15/22 , G06F16/332 , G06F40/295 , G06F40/40 , G10L15/18
CPC分类号： G06F16/3329 , G06F40/295 , G06F40/40 , G10L15/22 , G10L15/18 , G10L15/1815 , G10L15/1822 , G10L2015/221 , G10L2015/223 , G10L2015/225 , G10L2015/228
摘要： A virtual assistant server receives conversational inputs as part of a conversation from a customer device and generates a version of a data record of the conversation upon: the receiving of each of the conversational inputs, or receiving each output generated by one of a plurality of software modules when the one of the software modules receives a system input from the conversation management framework. The virtual assistant server provides each of the generated versions of the data record to a communication orchestrator and receives for each of the generated versions of the data record, execution instructions from the communication orchestrator. Further, the virtual assistant server communicates with one or more of the software modules based on the received execution instructions, and provides based on the communicating, one or more of the outputs of the software modules to the customer device, when the one or more of the outputs comprise one or more responses to one or more of the conversational inputs.
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公开(公告)号：US12058288B1
公开(公告)日：2024-08-06
申请号：US18105075
申请日：2023-02-02
申请人： KORE.AI, INC.
发明人： Rajkumar Koneru , Prasanna Kumar Arikala Gunalan , Rajavardhan Nalluri , Girish Ahankari , Thirupathi Bandam , Venkata Praveen Kumar Suvanam
CPC分类号： H04M3/5175 , G06F40/40 , H04M2203/402
摘要： A contact center server manages conversation data for a plurality of conversations between agent devices and customer devices and provides to the agent devices, one or more automated response recommendations to one or more customer messages by executing one or more dialog flows. The contact center server, using a classification model, determines for each of the one or more customer messages when there are one or more changes between the corresponding one or more automated response recommendations and corresponding one or more agent responses. Further, the contact center server associates one or more tags to the one or more agent responses when the one or more changes are determined. Subsequently, the contact center server identifies one or more patterns in the one or more tags associated to the one or more agent responses and provides one or more flow modification recommendations to the one or more dialog flows to one or more enterprise user devices based on the identified one or more patterns.
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公开(公告)号：US20240267464A1
公开(公告)日：2024-08-08
申请号：US18105075
申请日：2023-02-02
申请人： KORE.AI, INC.
发明人： Rajkumar KONERU , Prasanna Kumar Arikala Gunalan , Rajavardhan Nalluri , Girish Ahankari , Thirupathi Bandam , Venkata Praveen Kumar Suvanam
CPC分类号： H04M3/5175 , G06F40/40 , H04M2203/402
摘要： A contact center server manages conversation data for a plurality of conversations between agent devices and customer devices and provides to the agent devices, one or more automated response recommendations to one or more customer messages by executing one or more dialog flows. The contact center server, using a classification model, determines for each of the one or more customer messages when there are one or more changes between the corresponding one or more automated response recommendations and corresponding one or more agent responses. Further, the contact center server associates one or more tags to the one or more agent responses when the one or more changes are determined. Subsequently, the contact center server identifies one or more patterns in the one or more tags associated to the one or more agent responses and provides one or more flow modification recommendations to the one or more dialog flows to one or more enterprise user devices based on the identified one or more patterns.
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6.发明公开公开(公告)号：US20230169273A1
公开(公告)日：2023-06-01
申请号：US17539059
申请日：2021-11-30
申请人： Kore.ai, Inc.
摘要： A virtual assistant server receives an utterance provided by an end user via a channel of a virtual assistant rendered in a client device. The virtual assistant server identifies a current-node of execution from a plurality of nodes of a conversation definition of the virtual assistant and identifies a first set of language models from a group of language models of the virtual assistant to interpret the utterance. Further, the virtual assistant server executes the first set of language models in an order based on the current-node until an intent of the utterance is determined. Subsequently, the virtual assistant server generates a response based on the intent and outputs the response to the client device.
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