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公开(公告)号：US07945550B1
公开(公告)日：2011-05-17
申请号：US12498056
申请日：2009-07-06
IPC分类号： G06F7/00
CPC分类号： G06F17/30861 , G06F3/0481 , G06F17/30867 , G06F17/30896 , G06F17/30899 , Y10S707/99931
摘要： The present invention provides a system and method of managing Internet browser navigation. Software code designed to interact with and control the user's Internet browser is embedded into web pages made available to remote users by a web server. Embedded software code is read by the user's Internet browser upon loading a requested web page. Embedded software code directs the browser to store one or more attributes upon the remote user's computer system. Stored attributes may then be compared to attributes embedded within subsequently requested web pages to determine if the requested web page, or a corrected web page, should be displayed.
摘要翻译： 本发明提供一种管理因特网浏览器导航的系统和方法。 旨在与用户互联网浏览器进行交互和控制的软件代码嵌入到Web服务器为远程用户提供的网页中。 嵌入式软件代码在加载请求的网页时由用户的Internet浏览器读取。 嵌入式软件代码指示浏览器将一个或多个属性存储在远程用户的计算机系统上。 然后可以将存储的属性与嵌入随后请求的网页中的属性进行比较，以确定是否应显示所请求的网页或修正的网页。
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公开(公告)号：US07558776B2
公开(公告)日：2009-07-07
申请号：US11034382
申请日：2005-01-12
CPC分类号： G06F17/30861 , G06F3/0481 , G06F17/30867 , G06F17/30896 , G06F17/30899 , Y10S707/99931
摘要： The present invention provides a system and method of managing Internet browser navigation. Software code designed to interact with and control the user's Internet browser is embedded into web pages made available to remote users by a web server. Embedded software code is read by the user's Internet browser upon loading a requested web page. Embedded software code directs the browser to store one or more attributes upon the remote user's computer system. Stored attributes may then be compared to attributes embedded within subsequently requested web pages to determine if the requested web page, or a corrected web page, should be displayed.
摘要翻译： 本发明提供一种管理因特网浏览器导航的系统和方法。 旨在与用户互联网浏览器进行交互和控制的软件代码嵌入到Web服务器为远程用户提供的网页中。 嵌入式软件代码在加载请求的网页时由用户的Internet浏览器读取。 嵌入式软件代码指示浏览器将一个或多个属性存储在远程用户的计算机系统上。 然后可以将存储的属性与嵌入随后请求的网页中的属性进行比较，以确定是否应显示所请求的网页或修正的网页。
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公开(公告)号：US09106585B1
公开(公告)日：2015-08-11
申请号：US13253581
申请日：2011-10-05
IPC分类号： H04L12/24
CPC分类号： H04L41/5074 , G06Q10/10 , G06Q30/01 , H04L41/5064
摘要： The present disclosure describes receiving a document from a customer. One or more embodiments include a memory and a processor configured to execute executable instructions stored in the memory to receive, in a one-way inbox account associated with a number of customer service representatives, a communication from a customer, wherein the communication includes a document and identification information associated with one of the number of customer service representatives, and transfer the communication from the one-way inbox account to an inbox associated with the one of the number of customer service representatives based, at least partially, on the identification information.
摘要翻译： 本公开描述了从客户接收文档。 一个或多个实施例包括存储器和处理器，其被配置为执行存储在存储器中的可执行指令，以在与多个客户服务代表相关联的单向收件箱帐户中接收来自客户的通信，其中该通信包括文档 以及与所述多个客户服务代表之一相关联的识别信息，并且至少部分地基于所述识别信息将所述通信从所述单向收件箱帐户转移到与所述多个客户服务代表中的一个相关联的收件箱。
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公开(公告)号：US07167863B2
公开(公告)日：2007-01-23
申请号：US10629464
申请日：2003-07-29
申请人： Danny Dee Ellis , Jeffrey William Gallagher , Anantrachai Kaewlium , Matthew George Westerman , Richard Paul Proft , Craig Mason Bush
发明人： Danny Dee Ellis , Jeffrey William Gallagher , Anantrachai Kaewlium , Matthew George Westerman , Richard Paul Proft , Craig Mason Bush
CPC分类号： G06F17/30893
摘要： A system for providing client services with the assistance of a single source includes a distributed Internet application (DIA) maintained by an assisting party. A computer system is provided for accessing the DIA by a user. The DIA includes a presentation tier, an integration tier and a business tier. An application server couples the integration tier and the presentation tier to determine task sequencing in the presentation tier. A plurality of business units of the assisting party are provided in the business tier, the business units being accessible through the integration tier.
摘要翻译： 用于在单个源的帮助下提供客户端服务的系统包括由协助方维护的分布式互联网应用（DIA）。 提供用于由用户访问DIA的计算机系统。 DIA包括演示层，集成层和业务层。 应用服务器将集成层和表示层耦合以确定表示层中的任务排序。 在业务层提供协助方的多个业务单位，业务单位可通过一体化层面访问。
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公开(公告)号：US07409559B2
公开(公告)日：2008-08-05
申请号：US10739539
申请日：2003-12-18
申请人： Harold Allan Brischke , Dwayne LaMarr Bess , Robert Wilson Barner , Michael Craig Nickel , Jeffrey William Gallagher
发明人： Harold Allan Brischke , Dwayne LaMarr Bess , Robert Wilson Barner , Michael Craig Nickel , Jeffrey William Gallagher
IPC分类号： G06F21/00
CPC分类号： G06Q10/107 , H04L51/16 , H04L51/22
摘要： The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.
摘要翻译： 本发明提供一种用于进行商业交易的电子通信系统和方法。 本发明要求客户访问驻留在一个或多个防火墙之后的专有电子邮件应用，以使得能够与客户服务代表进行一对一的通信。 本发明的电子邮件系统配备有工作流组件，主机系统连接，能够访问CRM信息的人力资源系统以及归档/存储能力，以确保所有电子通信的准确记录。 该系统进一步利用一系列有吸引力的图形界面，以确保组织和客户都能获得通过电子邮件处理业务的必要信息。
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