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公开(公告)号：US11445363B1
公开(公告)日：2022-09-13
申请号：US16449316
申请日：2019-06-21
发明人： Patrick Brown , James Mitch , Michael Verlare
摘要： In accordance with one embodiment, a method of modifying data in a telecommunication system can be implemented by receiving a communication comprising voice data and non-voice data at a first processor; sending the non-voice data from the first processor to a second processor; sending the voice data from the first processor to a third processor; receiving a sensitive-data-alert-message at the second processor from a fourth processor; and, in response to the sensitive-data-alert-message from the fourth processor, producing a set of modified-non-voice data at the second processor by removing a set of sensitive data contained within the non-voice data.
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公开(公告)号：US12126991B1
公开(公告)日：2024-10-22
申请号：US17943186
申请日：2022-09-12
发明人： Patrick Brown , James Mitch , Michael Verlare
摘要： In accordance with one embodiment, a method of modifying data in a telecommunication system can be implemented by receiving a communication comprising voice data and non-voice data at a first processor; sending the non-voice data from the first processor to a second processor; sending the voice data from the first processor to a third processor; receiving a sensitive-data-alert-message at the second processor from a fourth processor; and, in response to the sensitive-data-alert-message from the fourth processor, producing a set of modified-non-voice data at the second processor by removing a set of sensitive data contained within the non-voice data.
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公开(公告)号：US10956605B1
公开(公告)日：2021-03-23
申请号：US15882388
申请日：2018-01-29
发明人： Patrick Brown , James Mitch , Michael Verlare
摘要： In accordance with one embodiment, an apparatus is provided that includes a computer processor coupled with a call center device positioned to receive an input communication containing PII data and originating from a telephone caller, wherein the computer processor implements code to suppress at least a portion of the received PII data without requiring a physical interrupt of the input communication so that the received PII data is not conveyed to a call center agent or to a computer of the call center agent.
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公开(公告)号：US09881178B1
公开(公告)日：2018-01-30
申请号：US15170723
申请日：2016-06-01
发明人： Patrick Brown , James Mitch , Michael Verlare
CPC分类号： G06F21/6245 , G06Q20/10 , H04M3/5183 , H04M2203/6009
摘要： In accordance with one embodiment, an apparatus is provided that includes a computer processor coupled with a call center device positioned to receive an input communication containing PII data and originating from a telephone caller, wherein the computer processor implements code to suppress at least a portion of the received PII data without requiring a physical interrupt of the input communication so that the received PII data is not conveyed to a call center agent or to a computer of the call center agent.
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