公开(公告)号：US20040205475A1

公开(公告)日：2004-10-14

申请号：US10211155

申请日：2002-08-02

Applicant: International Business Machines Corporation

Inventor： Vicki L. Colson ,  Thomas E. Creamer ,  Brent L. Davis ,  Peeyush Jaiswal ,  Victor S. Moore

IPC: G06F017/00 ,  G06F017/24

CPC classification number: G06F17/218

Abstract: A method of deriving audio content from visual content can include modifying a visual markup language document requested by a client computer system to specify a control for generating an audio markup language document version of the visual markup language document. The modified visual markup language document can be provided to the client computer system. Responsive to a selection of the control, an audio markup language document version of the visual markup language document can be generated. The audio markup language document can be saved for subsequent presentation through an audio interface.

Abstract translation: 从视觉内容导出音频内容的方法可以包括修改由客户计算机系统请求的视觉标记语言文档，以指定用于生成视觉标记语言文档的音频标记语言文档版本的控件。 修改后的视觉标记语言文档可以提供给客户端计算机系统。 响应于控件的选择，可以生成视觉标记语言文档的音频标记语言文档版本。 可以保存音频标记语言文档，以便通过音频接口进行后续显示。

公开(公告)号：US20040122941A1

公开(公告)日：2004-06-24

申请号：US10326687

申请日：2002-12-20

Applicant: International Business Machines Corporation

Inventor： Thomas E. Creamer ,  Brent L. Davis ,  Peeyush Jaiswal ,  Victor S. Moore

IPC: G06F015/173

CPC classification number: H04M3/493 ,  H04M3/42059 ,  H04M2203/355

Abstract: A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.

Abstract translation: 用于提供定制的交互式语音响应菜单的方法可以包括监视与交互式语音响应系统的用户交互。 可以存储有关用户交互的数据。 可以接收到发起交互式语音响应会话的请求。 交互式语音响应系统可以确定发出请求的用户的身份。 交互式语音应答系统可以为用户生成定制的菜单。 定制菜单的至少一部分可以基于使用数据。 定制菜单可以呈现给用户。

公开(公告)号：US20040122922A1

公开(公告)日：2004-06-24

申请号：US10324538

申请日：2002-12-19

Applicant: International Business Machines Corporation

Inventor： William V. Da Palma ,  Victor S. Moore ,  Wendi L. Nusbickel

IPC: G06F015/173

CPC classification number: H02J13/00

Abstract: A method and machine readable storage for adding a simple network management protocol (SNMP) interface to an existing resource management extension-enabled management agent. The SNMP interface can be added without modifying the management agent. The method includes the step of reading definitions of managed objects associated with said management agent. The definitions can be read at runtime of the management agent. A SNMP management information base (MIB) definition is automatically generated. The SNMP MIB provides a SNMP representation of the management agent and incorporates SNMP object definitions correlating to at least a portion of read managed object definitions.

Abstract translation: 一种用于将简单网络管理协议（SNMP）接口添加到现有的资源管理扩展管理代理的方法和机器可读存储器。 可以添加SNMP接口，无需修改管理代理。 该方法包括读取与所述管理代理相关联的被管理对象的定义的步骤。 定义可以在管理代理的运行时读取。 自动生成SNMP管理信息库（MIB）定义。 SNMP MIB提供了管理代理的SNMP表示，并且包含与至少一部分读取管理对象定义相关的SNMP对象定义。

公开(公告)号：US20040122771A1

公开(公告)日：2004-06-24

申请号：US10324535

申请日：2002-12-19

Applicant: International Business Machines Corporation

Inventor： Joseph Celi JR. ,  Thomas E. Creamer ,  Neil A. Katz ,  Victor S. Moore

IPC: G06F017/60

CPC classification number: G06Q20/32 ,  G06Q20/1085 ,  G06Q20/3223 ,  G06Q20/3274 ,  G07F19/20 ,  G07F19/201

Abstract: Using a portable device, a method of conducting commerce can include executing within the portable device an application configured to communicate with an automated teller machine by displaying graphic symbols. A user input specifying transaction information which can include at least a personal identification code for a transaction can be received. The method further can include generating a graphic symbol specifying the transaction information and displaying the graphic symbol upon a display screen of the portable device. Accordingly, a graphic symbol reader of an automated teller machine can read the graphic symbol and process the transaction.

Abstract translation: 使用便携式设备，进行商务的方法可以包括在便携式设备内执行配置为通过显示图形符号与自动柜员机进行通信的应用。 可以接收指定事务信息的用户输入，其可以包括用于交易的至少个人识别码。 该方法还可以包括生成指定交易信息的图形符号并且在便携式设备的显示屏幕上显示图形符号。 因此，自动取款机的图形符号读取器可以读取图形符号并处理该事务。

公开(公告)号：US20040121814A1

公开(公告)日：2004-06-24

申请号：US10324955

申请日：2002-12-20

Applicant: International Business Machines Corporation

Inventor： Thomas E. Creamer ,  Brent L. Davis ,  Peeyush Jaiswal ,  Victor S. Moore

IPC: H04M001/00 ,  H04B001/38

CPC classification number: H04M1/72583 ,  H04M1/72547 ,  H04M3/493 ,  H04M2201/42 ,  H04M2250/22

Abstract: A method and machine readable storage for facilitating communications between a user and an interactive voice response (IVR) application. The method includes the step of configuring to be displayed on a wireless communications device having a graphical user interface (GUI) at least one menu which includes user selectable options correlating to available IVR options. Responsive to a communications link being established between the wireless communications device and the IVR application, the menu is forwarded to the wireless communications device for presentation to the user on the GUI. A user selection is received via the GUI and an IVR operation is performed corresponding to the menu selection.

Abstract translation: 一种用于促进用户与交互式语音响应（IVR）应用之间的通信的方法和机器可读存储器。 该方法包括配置为在具有图形用户界面（GUI）的无线通信设备上显示至少一个菜单的步骤，该菜单包括与可用的IVR选项相关的用户可选择的选项。 响应于在无线通信设备和IVR应用之间建立的通信链路，菜单被转发到无线通信设备以在GUI上呈现给用户。 经由GUI接收用户选择，并且对应于菜单选择执行IVR操作。

公开(公告)号：US20040120479A1

公开(公告)日：2004-06-24

申请号：US10324917

申请日：2002-12-20

Applicant: International Business Machines Corporation

Inventor： Thomas E. Creamer ,  Peeyush Jaiswal ,  Neil A. Katz ,  Victor S. Moore

IPC: H04M001/64

CPC classification number: H04M3/493 ,  H04M2203/254 ,  H04M2203/355

Abstract: A method for receiving and presenting interactive voice response data can include sending a telephony connectivity request for establishing a voice channel connection between an originating device and a interactive voice response system. Prior to establishing the voice channel connection, an interactive voice response menu associated with said interactive voice response system can be received via a ringback channel. At least a portion the interactive voice response menu can be presented to a user of the originating device.

Abstract translation: 用于接收和呈现交互式语音响应数据的方法可以包括发送用于在始发设备和交互式语音响应系统之间建立语音信道连接的电话连接请求。 在建立语音信道连接之前，可以经由回铃信道接收与所述交互式语音响应系统相关联的交互式语音响应菜单。 可以将交互式语音响应菜单的至少一部分呈现给始发设备的用户。

公开(公告)号：US20040118923A1

公开(公告)日：2004-06-24

申请号：US10324651

申请日：2002-12-19

Applicant: International Business Machines Corporation

Inventor： Thomas E. Creamer ,  Victor S. Moore ,  Wendi L. Nusbickel ,  Scott L. Winters

IPC: G06K007/10

CPC classification number: G06K7/1491 ,  G06K1/12 ,  G06K7/10 ,  G06K7/1095

Abstract: A method of automatically providing information from a portable computing device to a bar code reader can include, within the portable computing device, automatically detecting a scan from the bar code reader. Responsive to the automatic detection of the scan, one or more segments of a visual image can be presented on a display screen of the portable computing device.

Abstract translation: 从便携式计算设备向条形码读取器自动提供信息的方法可包括在便携式计算设备内自动检测来自条形码阅读器的扫描。 响应于扫描的自动检测，可以在便携式计算设备的显示屏上呈现视觉图像的一个或多个片段。

公开(公告)号：US20040111429A1

公开(公告)日：2004-06-10

申请号：US10314660

申请日：2002-12-09

Applicant: International Business Machines Corporation

Inventor： Akram A. Bou-Ghannam ,  Thomas E. Creamer ,  Victor S. Moore ,  Vishwanath Narayan

IPC: G06F007/00

CPC classification number: G06Q30/02 ,  H04L67/02

Abstract: A system for presenting telecommunication services to potential customers can include a distributed, platform independent registry disposed within a publicly accessible network. The registry can include a plurality of entries, each entry specifying at least one telecommunication service, wherein selective ones of the telecommunication services can be provided by two or more providers. Each entry can further contain connectivity information for contacting an associated one of the providers across a publicly accessible network in order to obtain the telecom service from the provider. Each of the telecommunication services can be configured to function within multiple switch environments.

Abstract translation: 向潜在客户提供电信服务的系统可以包括布置在可公共访问的网络内的分布式，平台独立的注册。 注册表可以包括多个条目，每个条目指定至少一个电信服务，其中电信服务中的选择性电话服务可由两个或多个提供商提供。 每个条目还可以包含连接信息，用于通过可公共访问的网络联系相关联的提供商，以便从提供商获得电信服务。 每个电信业务都可以配置为在多个交换机环境中运行。

公开(公告)号：US20040081296A1

公开(公告)日：2004-04-29

申请号：US10279151

申请日：2002-10-23

Applicant: International Business Machines Corporation

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Victor S. Moore ,  Michael A. Paolini ,  Scott Lee Winters

IPC: H04M001/64 ,  H04M011/00

CPC classification number: H04M3/42221 ,  H04M3/42042 ,  H04M3/42068 ,  H04M3/56 ,  H04M7/12 ,  H04M2201/40 ,  H04M2201/60

Abstract: A system and method for receiving and processing specialized voice commands during a conference call. Users issue vocal commands to retrieve information during the live conference or during later playback. A user may issue these commands by voice or by sending data through the user's device. A user may issue a command to find the latest spoken name in the conference or for determining which participant said something. The name may be replayed to the user or at the user's request the name may be accompanied by additional information by searching particular databases. The users may also issue other commands requesting information such as the latest spoken word indicating location, the latest spoken word indicating time, the latest spoken word indicating method, etc. Information can also be retrieved from networks, such as the Internet, in response to the voice commands.

Abstract translation: 一种用于在电话会议期间接收和处理专门语音命令的系统和方法。 用户发出声音命令，以便在实时会议期间或以后播放时检索信息。 用户可以通过语音或通过用户设备发送数据来发出这些命令。 用户可以发出命令以在会议中找到最新的口头名称或者确定哪个参与者表示某事。 可以向用户重播该名称，或者根据用户的请求，可以通过搜索特定的数据库来附加名称。 用户还可以发出请求信息的其他命令，例如最新的说出的单词指示位置，最新的说出的单词指示时间，最新的说出的单词指示方法等。还可以从网络（例如因特网）中检索信息，以响应于 语音命令。

公开(公告)号：US20030233486A1

公开(公告)日：2003-12-18

申请号：US10172265

申请日：2002-06-14

Applicant: International Business Machines Corporation

Inventor： Thomas E. Creamer ,  Peeyush Jaiswal ,  Victor S. Moore ,  Glen R. Walters

IPC: G06F009/46

CPC classification number: H04Q3/0025

Abstract: A method of implementing a telephony service in a Transaction Capability Application Part (TCAP) processing system can include receiving a TCAP event from a signaling network and matching the received TCAP event to a TCAP markup language script implementation of a telephony service. The TCAP markup language script can be retrieved from a data store. The TCAP event can be processed in accordance with the TCAP markup language script to implement the telephony service.

Abstract translation: 在事务能力应用部分（TCAP）处理系统中实现电话服务的方法可以包括从信令网络接收TCAP事件并将接收到的TCAP事件与电话服务的TCAP标记语言脚本实现进行匹配。 可以从数据存储中检索TCAP标记语言脚本。 可以根据TCAP标记语言脚本处理TCAP事件以实现电话服务。