公开(公告)号：US20190130310A1

公开(公告)日：2019-05-02

申请号：US15800203

申请日：2017-11-01

Applicant: International Business Machines Corporation

Inventor： Praveen Kumar Madhava Rao ,  Ashwini Alaguvel ,  Anuradha Rao

IPC: G06N99/00 ,  G06N5/02 ,  G06F17/30

Abstract: A system, method and program product for managing IT events using a cognitive handler. A method is disclosed that includes: receiving an event in the form of a human readable message; using a discovery service that includes a machine learning model to process the event relative to a knowledgebase of previously captured events; identifying a set of matching events and associated solutions; in response to identifying a matching event that has a solution confidence greater than a predetermined threshold, automatically applying the solution to obtain a resolution; and updating the machine learning model based on the resolution.