公开(公告)号：US09594622B2

公开(公告)日：2017-03-14

申请号：US14613802

申请日：2015-02-04

Applicant: International Business Machines Corporation

Inventor： Joseph A. Bohn ,  Howard R. Davidson ,  Jose I. Ortiz ,  Nicholas C. Schambureck ,  Kristin R. Whetstone

IPC: G06F11/00 ,  G06F11/07 ,  H04L12/24

CPC classification number: G06F11/0793 ,  G06F11/0709 ,  G06F11/0751 ,  G06F11/0772 ,  H04L41/0604 ,  H04L41/5074

Abstract: Responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, a notification to a recipient may be transmitted. A service ticket is created associated with the failure. One or more other problem events occurring during the failure is detected and an indication that the other problem events occurred during the failure is recorded. Notifying the recipient during the failure, of the one or more other problem events, is prevented. Responsive to detecting a resolution of the failure, the service ticket is updated with the other problem events with the indication that the other problem event occurred during the failure.

Abstract translation: 响应于通过从集成在计算机系统中的至少一个组件接收陷阱确定的计算机系统中的故障，可以发送对接收者的通知。 创建与故障相关联的服务票证。 检测到故障期间发生的一个或多个其他问题事件，并记录在故障期间发生的其他问题事件的指示。 阻止在一个或多个其他问题事件的故障期间通知接收者。 响应于检测到故障的解决，服务票据与其他问题事件更新，并指示在故障期间发生其他问题事件。

公开(公告)号：US20160224405A1

公开(公告)日：2016-08-04

申请号：US14613802

申请日：2015-02-04

Applicant: International Business Machines Corporation

Inventor： Joseph A. Bohn ,  Howard R. Davidson ,  Jose I. Ortiz ,  Nicholas C. Schambureck ,  Kristin R. Whetstone

IPC: G06F11/07 ,  H04L12/24

CPC classification number: G06F11/0793 ,  G06F11/0709 ,  G06F11/0751 ,  G06F11/0772 ,  H04L41/0604 ,  H04L41/5074

Abstract: Responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, a notification to a recipient may be transmitted. A service ticket is created associated with the failure. One or more other problem events occurring during the failure is detected and an indication that the other problem events occurred during the failure is recorded. Notifying the recipient during the failure, of the one or more other problem events, is prevented. Responsive to detecting a resolution of the failure, the service ticket is updated with the other problem events with the indication that the other problem event occurred during the failure.

Abstract translation: 响应于通过从集成在计算机系统中的至少一个组件接收陷阱确定的计算机系统中的故障，可以发送对接收者的通知。 创建与故障相关联的服务票证。 检测到故障期间发生的一个或多个其他问题事件，并记录在故障期间发生的其他问题事件的指示。 阻止在一个或多个其他问题事件的故障期间通知接收者。 响应于检测到故障的解决，服务票据与其他问题事件更新，并指示在故障期间发生其他问题事件。

公开(公告)号：US10204030B1

公开(公告)日：2019-02-12

申请号：US15727670

申请日：2017-10-09

Applicant: International Business Machines Corporation

Inventor： Hugh E. Hockett ,  Keith A. Rafferty ,  James C. Riordan ,  Christopher M. Laffoon ,  Giribabu V. Paramkusham ,  Harish Sukhwani ,  Nicholas C. Schambureck

IPC: G06F11/36

Abstract: Specific example debugging sessions are used to generate a generic decision tree (flow diagram) for use in future debugging sessions. Debug metadata is recorded for each debugging session. The debug metadata includes log file accesses and key traces. A generic decision tree is generated for use in future debugging sessions. Each file accessed by a developer during debug sessions creates a node in the generic decision tree. Branches of the decision tree are created between the nodes by aggregating the plurality of debug sessions together based on similarities and differences among the file accesses and results for the various debug sessions. The recorded metadata is genericized by identifying specific actions taken by developers and specific results thereof. The actions and results are abstracted to create more general types of actions and results such that the generic decision tree is applicable to a wider variety of problems in the software program.