Chatbot orchestration
    3.
    发明授权

    公开(公告)号:US11159457B2

    公开(公告)日:2021-10-26

    申请号:US16681108

    申请日:2019-11-12

    Abstract: Orchestrated chat services utilizing a centralized chat service with access to a plurality of chatbots registered to the chat service. User's seeking support from the orchestrated chat service interact with a single user interface, while the backend of the chat service extracts the intents and entities from the user's input into the chat service. The orchestrated chat service identifies one or more classifications of chatbots suitable for responding to the user's input within a prescribed level of confidence dictated by one or more orchestration rules and selects a chatbot predicted to most likely respond to the user's input in a correct and accurate manner. The orchestrated chat service formats the user input and chat history into format of the selected chatbot's API, forwards user input and history to the selected chatbot and returns the response from the selected chatbot to the user interface of the orchestrated chat service.

    Organizing messages in a hierarchical chat room framework based on topics

    公开(公告)号:US10684746B2

    公开(公告)日:2020-06-16

    申请号:US16256030

    申请日:2019-01-24

    Abstract: A first message may be displayed within a main chat room. The first message may be associated with a first topic. A second message may be displayed below the first message. The second message may be associated with a second topic. A third message may be received. The third message may be determined to be associated with the first topic. In response to the determining, the third message may be displayed by offsetting the third message below the first message, wherein the third message is displayed above the second message. The offsetting the third message below the first message may indicate a hierarchical relationship between the first message and the third message.

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