公开(公告)号：US09350862B2

公开(公告)日：2016-05-24

申请号：US14796351

申请日：2015-07-10

Applicant: Interactions LLC

Inventor： Robert R. Bushey ,  Benjamin Anthony Knott ,  John Mills Martin ,  Sarah Korth

IPC: H04M1/64 ,  H04M3/51 ,  G10L15/00

CPC classification number: H04M3/5166 ,  G10L15/00 ,  H04M2201/40 ,  H04M2203/2011

Abstract: Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action.

公开(公告)号：US20150319304A1

公开(公告)日：2015-11-05

申请号：US14796351

申请日：2015-07-10

Applicant: Interactions LLC

Inventor： Robert R. Bushey ,  Benjamin Anthony Knott ,  John Mills Martin ,  Sarah Korth

IPC: H04M3/51 ,  G10L15/00

CPC classification number: H04M3/5166 ,  G10L15/00 ,  H04M2201/40 ,  H04M2203/2011

Abstract: Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action

Abstract translation: 提供了处理音频的系统和方法。 该系统可以包括处理器，用于将通过呼叫接收的音频输入转换为文本。 处理器可以将文本的一部分与包括在表中的一个或多个短语进行比较。 基于比较，处理器还可以选择第一对象或第一动作中的至少一个。 处理器可以基于第一对象或第一动作中的至少一个来进一步路由呼叫

公开(公告)号：US09112972B2

公开(公告)日：2015-08-18

申请号：US13644305

申请日：2012-10-04

Applicant: INTERACTIONS LLC

Inventor： Robert R. Bushey ,  Benjamin Anthony Knott ,  John Mills Martin ,  Sarah Korth

IPC: H04M1/64 ,  H04M7/00 ,  H04M3/51

CPC classification number: H04M3/5166 ,  G10L15/00 ,  H04M2201/40 ,  H04M2203/2011

Abstract: Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action.

Abstract translation: 提供了处理音频的系统和方法。 该系统可以包括处理器，用于将通过呼叫接收的音频输入转换为文本。 处理器可以将文本的一部分与包括在表中的一个或多个短语进行比较。 基于比较，处理器还可以选择第一对象或第一动作中的至少一个。 处理器可以基于第一对象或第一动作中的至少一个来进一步路由呼叫。