公开(公告)号：US20170109345A1

公开(公告)日：2017-04-20

申请号：US14883962

申请日：2015-10-15

申请人： INTERACTIVE INTELLIGENCE GROUP, INC.

发明人： Scott P. Bauer ,  James R. Ullyot

IPC分类号： G06F17/28 ,  G06F3/0484 ,  G10L15/00 ,  G10L13/04 ,  G10L15/22

CPC分类号： G06F3/04842 ,  G06F3/04847 ,  G10L15/22 ,  H04M3/493 ,  H04M2201/39 ,  H04M2203/2061 ,  H04M2203/355

摘要： A system and method are presented for multi-language communication sequencing. Communication flows may support one or more languages, which may need to be created, removed, or edited. During sequence editing, prompts, data, expressions, pauses, and text-to-speech may be added. This may be done through the use of inline-selectors, which comprise a prompt or TTS, or through the use of dialogs, which may also provide error feedback. A main sequence may be capable of handling multiple languages which are supported and managed independent of each other.

公开(公告)号：US11054970B2

公开(公告)日：2021-07-06

申请号：US14883962

申请日：2015-10-15

申请人： INTERACTIVE INTELLIGENCE GROUP, INC.

发明人： Scott P. Bauer ,  James R. Ullyot

IPC分类号： G06F3/0484 ,  G10L15/22 ,  H04M3/493

摘要： A system and method are presented for multi-language communication sequencing. Communication flows may support one or more languages, which may need to be created, removed, or edited. During sequence editing, prompts, data, expressions, pauses, and text-to-speech may be added. This may be done through the use of inline-selectors, which comprise a prompt or TTS, or through the use of dialogs, which may also provide error feedback. A main sequence may be capable of handling multiple languages which are supported and managed independent of each other.