公开(公告)号：US20150156093A1

公开(公告)日：2015-06-04

申请号：US14616094

申请日：2015-02-06

Applicant: Huawei Technologies Co., Ltd.

Inventor： Yan LI ,  Wenfu WU ,  Kai WEI

IPC: H04L12/26 ,  G06F11/07

CPC classification number: G06F11/079 ,  H04W24/04

Abstract: Embodiments of the present disclosure provide an information processing method and apparatus. The method comprises: sending a first message to a first equipment, wherein the first message is used for requesting user data of a user equipment; receiving a second message sent by the first equipment according to the first message, wherein the second message carries the user data of the user equipment and a network access failure transmission indication; and when determining a network access failure of the user equipment, sending a network access failure cause value of the user equipment to a home subscriber server HSS or a failure cause processing entity according to the network access failure transmission indication. The information processing method and apparatus provided by the embodiments of the present disclosure may be used for achieving a failure diagnosis of the user equipment.

Abstract translation: 本公开的实施例提供了一种信息处理方法和装置。 该方法包括：向第一设备发送第一消息，其中第一消息用于请求用户设备的用户数据; 接收第一设备根据第一消息发送的第二消息，其中第二消息携带用户设备的用户数据和网络接入故障传输指示; 并且当确定所述用户设备的网络接入故障时，根据所述网络接入故障传输指示，将归属用户服务器HSS或故障原因处理实体的用户设备的值发送给网络接入故障。 由本公开的实施例提供的信息处理方法和装置可用于实现用户设备的故障诊断。

公开(公告)号：US20170364405A1

公开(公告)日：2017-12-21

申请号：US15691033

申请日：2017-08-30

Applicant: Huawei Technologies Co., Ltd.

Inventor： Yan LI ,  Wenfu WU ,  Kai WEI

IPC: G06F11/07 ,  H04W24/04

CPC classification number: G06F11/079 ,  H04W24/04

Abstract: Embodiments of the present disclosure provide an information processing method and apparatus. The method comprises: sending a first message to a first equipment, wherein the first message is used for requesting user data of a user equipment; receiving a second message sent by the first equipment according to the first message, wherein the second message carries the user data of the user equipment and a network access failure transmission indication; and when determining a network access failure of the user equipment, sending a network access failure cause value of the user equipment to a storing user subscribed information entity or a failure cause processing entity according to the network access failure transmission indication. The information processing method and apparatus provided by the embodiments of the present disclosure may be used for achieving a failure diagnosis of the user equipment.