公开(公告)号：US20170337523A1

公开(公告)日：2017-11-23

申请号：US15659213

申请日：2017-07-25

Applicant: HEB Grocery Company, LP

Inventor： Gabe William Roach ,  Kedar Dilip Patel ,  Paul Steven Tepfenhart, JR. ,  Gregory Sean Hawthorne ,  David Lee Goans, JR.

IPC: G06Q10/10 ,  G06Q10/06 ,  G06Q10/08

CPC classification number: G06Q10/1097 ,  G06Q10/06311 ,  G06Q10/06315 ,  G06Q10/087

Abstract: Systems, computer programs, and methods for coordinating employee activities to facilitate fulfillment of orders for items and/or services sold by retailers and provided to customers for pick-up are provided. In some embodiments, the methods comprise: receiving one or more pick-up orders; generating tasks associated with preparing portions of the one or more pick-up orders using one or more carts; receiving a first electronic confirmation that the portions of the one or more pick-up orders have been prepared; receiving a notification associated with the one or more pick-up orders; generating tasks associated with moving the portions of the pick-up orders prepared for pick-up before the notification from the one or more carts to a pick-up location within a pick-up facility; and receiving a second electronic confirmation that the tasks associated with moving the portions of the one or more pick-up orders have been completed.

公开(公告)号：US20170024805A1

公开(公告)日：2017-01-26

申请号：US14807639

申请日：2015-07-23

Applicant: HEB Grocery Company, LP

Inventor： Paul Steven Tepfenhart, JR. ,  Kedar Dilip Patel ,  Gabe William Roach ,  John Matthew Steele ,  Christopher Alan Bigley

IPC: G06Q30/06 ,  G06Q10/08

CPC classification number: G06Q30/0635 ,  G06Q10/0836

Abstract: Systems, methods, and computer programs for facilitating customer interaction and fulfillment relating to orders for items and/or services sold by retailers and provided to customers for pick-up are provided. In certain embodiments, the methods comprise: receiving a customer arrival notification for a customer to pick up at a pick-up facility one or more items purchased from a retailer in an order previously placed by the customer; determining an estimated order pick-up time for the order; and providing an electronic pick-up notification to the customer that includes the estimated order pick-up time.

Abstract translation: 提供了系统，方法和计算机程序，用于促进与零售商销售的物品和/或服务的订单相关的客户交互和履行，并提供给客户进行接送。 在某些实施例中，所述方法包括：接收客户到达通知，以便客户在接收设施处接收由客户先前放置的订单从零售商处购买的一个或多个物品; 确定订单的估计订单接收时间; 以及向客户提供包括估计订单接收时间的电子接收通知。

公开(公告)号：US20170024804A1

公开(公告)日：2017-01-26

申请号：US14807588

申请日：2015-07-23

Applicant: HEB Grocery Company, LP

Inventor： Paul Steven Tepfenhart, JR. ,  Kedar Dilip Patel ,  Joshua Frank Morales ,  William Andrew Chancellor, JR. ,  Tiffany Brooke Doege ,  Melissa Mary Ryan ,  Elizabeth Ann Bonilla

IPC: G06Q30/06

CPC classification number: G06Q30/0635

Abstract: Systems and methods for receiving and processing online orders for items and/or services to be fulfilled by the retailer using multiple different fulfillment channels or methods for multiple items in a single order are provided. In certain embodiments, the methods comprise: receiving data regarding a plurality of items selected for purchase from a retailer by a customer in an order, wherein one or more possible fulfillment channels are associated with each of the items; assigning a fulfillment channel for each of the items in the order, wherein at least two different fulfillment channels are assigned within the order; receiving payment information from the customer for the order; and retrieving and/or preparing the items in the order for fulfillment to the customer via at least two different fulfillment channels.

Abstract translation: 提供了用于接收和处理在零售商使用多个不同的履行渠道或多个项目的单一顺序的方法来实现的项目和/或服务的在线订单的系统和方法。 在某些实施例中，所述方法包括：以客户的顺序从零售商处接收关于选择用于购买的多个项目的数据，其中一个或多个可能的履行渠道与每个项目相关联; 为所述订单中的每个项目分配履行信道，其中在所述订单内分配至少两个不同的履行渠道; 从订单中接收客户的付款信息; 以及通过至少两个不同的履行渠道，以订单的方式检索和/或准备满足客户的要求。