公开(公告)号：US10326870B2

公开(公告)日：2019-06-18

申请号：US15821256

申请日：2017-11-22

Applicant: GN Netcom A/S

Inventor： Thomas Pedersen

IPC: H04M1/05 ,  H04M1/60 ,  H04M1/725

Abstract: A headset system for use with especially in a call center environment, in which method a wireless connection is established between headset and base unit, and the wireless connection is maintained while indicating from a headset user interface to the base unit that the headset is available for receiving an incoming call. The headset system is connected to a telephone system and has a processor configured to receive mode information and to operate according to the received mode information. The headset has a headset user interface and controls the headset signal processor to operate in accordance with user input. The headset is further configured to provide the end-of-call information to the base unit while maintaining the wireless connection.

公开(公告)号：US20160100042A1

公开(公告)日：2016-04-07

申请号：US14965442

申请日：2015-12-10

Applicant: GN Netcom A/S

Inventor： Thomas Pedersen

IPC: H04M1/60 ,  H04M1/05

CPC classification number: H04M1/6066 ,  H04M1/05 ,  H04M1/72513

Abstract: A headset system for use with especially in a call center environment, in which method a wireless connection is established between headset and base unit, and the wireless connection is maintained while indicating from a headset user interface to the base unit that the headset is available for receiving an incoming call. The headset system is connected to a telephone system and has a processor configured to receive mode information and to operate according to the received mode information. The headset has a headset user interface and controls the headset signal processor to operate in accordance with user input. The headset is further configured to provide the end-of-call information to the base unit while maintaining the wireless connection.

Abstract translation: 一种用于特别在呼叫中心环境中使用的耳机系统，其中在头戴式耳机和基座单元之间建立无线连接的方法，并且维持无线连接，同时从头戴式耳机用户接口指示耳机可用于 接收来电。 耳机系统连接到电话系统，并且具有被配置为接收模式信息并根据所接收的模式信息进行操作的处理器。 耳机具有头戴式耳机用户界面，并且控制耳机信号处理器以根据用户输入进行操作。 耳机还被配置为在维持无线连接的同时向基本单元提供呼叫结束信息。

公开(公告)号：US20130157649A1

公开(公告)日：2013-06-20

申请号：US13717976

申请日：2012-12-18

Applicant: GN Netcom A/S

Inventor： Thomas Pedersen ,  Bo Schmidt

IPC: H04M1/60

CPC classification number: H04M1/6066 ,  H04M1/6033

Abstract: The invention relates to a method of programming a processing unit by firmware in a protocol converter for providing first data received from a telephone device in accordance with a first protocol to a headset system in accordance with a second protocol and for providing second data received from the headset system in accordance with the second protocol to the telephone in accordance with the first protocol, the operation of the protocol converter being controlled by the processing unit. The invention further relates to a protocol converter, such as an Electronic Hook Switch adapter, for providing first data received from a telephone device in accordance with a first protocol to a headset system in accordance with a second protocol and for providing second data received from the headset system in accordance with the second protocol to the telephone device in accordance with the first protocol. The headset system provides firmware to the protocol converter in accordance with the second protocol.

Abstract translation: 本发明涉及一种通过协议转换器中的固件对处理单元进行编程的方法，用于根据第二协议向根据第一协议的耳机系统提供从电话设备接收的第一数据，并提供从第二协议接收的第二数据 根据第二协议的耳机系统按照第一协议的电话，协议转换器的操作由处理单元控制。 本发明还涉及一种诸如电子钩切换适配器的协议转换器，用于根据第二协议向根据第一协议的耳机系统提供从电话设备接收的第一数据，并提供从第二协议接收的第二数据 耳机系统按照第二协议按照电话设备按照第一协议。 耳机系统根据第二协议向协议转换器提供固件。

公开(公告)号：US20180097922A1

公开(公告)日：2018-04-05

申请号：US15821256

申请日：2017-11-22

Applicant: GN Netcom A/S

Inventor： Thomas Pedersen

IPC: H04M1/60 ,  H04M1/05 ,  H04M1/725

CPC classification number: H04M1/6066 ,  H04M1/05 ,  H04M1/72513

Abstract: A headset system for use with especially in a call center environment, in which method a wireless connection is established between headset and base unit, and the wireless connection is maintained while indicating from a headset user interface to the base unit that the headset is available for receiving an incoming call. The headset system is connected to a telephone system and has a processor configured to receive mode information and to operate according to the received mode information. The headset has a headset user interface and controls the headset signal processor to operate in accordance with user input. The headset is further configured to provide the end-of-call information to the base unit while maintaining the wireless connection.

公开(公告)号：US09197728B2

公开(公告)日：2015-11-24

申请号：US13717976

申请日：2012-12-18

Applicant: GN Netcom A/S

Inventor： Thomas Pedersen ,  Bo Schmidt

IPC: H04M1/60

CPC classification number: H04M1/6066 ,  H04M1/6033

Abstract: The invention relates to a method of programming a processing unit by firmware in a protocol converter for providing first data received from a telephone device in accordance with a first protocol to a headset system in accordance with a second protocol and for providing second data received from the headset system in accordance with the second protocol to the telephone in accordance with the first protocol, the operation of the protocol converter being controlled by the processing unit. The invention further relates to a protocol converter, such as an Electronic Hook Switch adapter, for providing first data received from a telephone device in accordance with a first protocol to a headset system in accordance with a second protocol and for providing second data received from the headset system in accordance with the second protocol to the telephone device in accordance with the first protocol. The headset system provides firmware to the protocol converter in accordance with the second protocol.

Abstract translation: 本发明涉及一种通过协议转换器中的固件对处理单元进行编程的方法，用于根据第二协议向根据第一协议的耳机系统提供从电话设备接收的第一数据，并提供从第二协议接收的第二数据 根据第二协议的耳机系统按照第一协议的电话，协议转换器的操作由处理单元控制。 本发明还涉及一种诸如电子钩切换适配器的协议转换器，用于根据第二协议向根据第一协议的耳机系统提供从电话设备接收的第一数据，并提供从第二协议接收的第二数据 耳机系统按照第二协议按照电话设备按照第一协议。 耳机系统根据第二协议向协议转换器提供固件。