公开(公告)号：US20150256677A1

公开(公告)日：2015-09-10

申请号：US14201648

申请日：2014-03-07

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Yochai Konig ,  Morad Ankri ,  Vyacheslav Zhakov

IPC: H04M3/51

CPC classification number: H04M3/5191 ,  H04M3/5233 ,  H04M2203/6045 ,  H04M2203/6081 ,  H04M2203/654

Abstract: An apparatus includes: a processor; and memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: identify a plurality of parameters prior to initiating an interaction request; transmit the interaction request to a server to initiate an interaction with a contact center, the interaction request comprising the plurality of parameters; and receive information regarding the interaction after termination of the interaction with the contact center.

Abstract translation: 一种装置包括：处理器; 和存储器，其中所述存储器存储有指令，所述指令在由所述处理器执行时使所述处理器在发起交互请求之前识别多个参数; 将所述交互请求发送到服务器以发起与联络中心的交互，所述交互请求包括所述多个参数; 并且在与联络中心的交互终止之后接收关于交互的信息。

公开(公告)号：US20150254679A1

公开(公告)日：2015-09-10

申请号：US14201738

申请日：2014-03-07

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Merijn te Booij ,  Kentis Gopalla ,  Yochai Konig ,  Morad Ankri ,  Vyacheslav Zhakov

IPC: G06Q30/02

CPC classification number: G06Q30/0201

Abstract: A method includes: receiving, on a processor, data associated with an interaction between a user and a first enterprise; applying, by the processor, a rule of a template based on the data; identifying, by the processor and using the rule of the template, a second enterprise; and transmitting, by the processor, the data to the second enterprise in accordance with the rule.

Abstract translation: 一种方法包括：在处理器上接收与用户和第一企业之间的交互相关联的数据; 由处理器基于数据应用模板的规则; 由处理器识别并使用模板的规则，第二企业; 并且由处理器根据规则将数据发送给第二企业。