公开(公告)号：US20160285790A1

公开(公告)日：2016-09-29

申请号：US14804650

申请日：2015-07-21

Applicant: Facebook, Inc.

Inventor： Andrew Eugene Szeto ,  Shawn C.P. Mei ,  Alexander David Ramirez

IPC: H04L12/58 ,  H04L29/08

CPC classification number: G06Q30/0631 ,  G06Q30/0635 ,  G06Q50/01 ,  H04L51/02 ,  H04L51/32 ,  H04L67/306

Abstract: Techniques for automated messaging are described. Some embodiments are particularly directed to techniques for automated business-to-consumer messaging leveraging social-networking information. In one embodiment, an apparatus may comprise a user profile component operative to retrieve a user profile associated with a user account for a messaging service and a messaging automation component operative to receive a messaging initiation from a messaging endpoint on a client device; and configure an automated response based on the user profile in response to the messaging initiation. Other embodiments are described and claimed.

Abstract translation: 描述了自动消息传递的技术。 一些实施例特别涉及利用社交网络信息的用于自动化企业对消费者消息的技术。 在一个实施例中，装置可以包括用户简档组件，用于检索与用于消息收发服务的用户帐户相关联的用户简档，以及消息自动化组件，用于从客户端设备上的消息收发端点接收消息发送; 并且响应于消息传递启动而基于用户简档来配置自动响应。 描述和要求保护其他实施例。

公开(公告)号：US10956957B2

公开(公告)日：2021-03-23

申请号：US14804650

申请日：2015-07-21

Applicant: Facebook, Inc.

Inventor： Andrew Eugene Szeto ,  Shawn C. P. Mei ,  Alexander David Ramirez

IPC: G06F15/16 ,  G06Q30/06 ,  H04L12/58 ,  H04L29/08 ,  G06Q50/00

Abstract: Techniques for automated messaging are described. Some embodiments are particularly directed to techniques for automated business-to-consumer messaging leveraging social-networking information. In one embodiment, an apparatus may comprise a user profile component operative to retrieve a user profile associated with a user account for a messaging service and a messaging automation component operative to receive a messaging initiation from a messaging endpoint on a client device; and configure an automated response based on the user profile in response to the messaging initiation. Other embodiments are described and claimed.