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公开(公告)号:US20240330993A1
公开(公告)日:2024-10-03
申请号:US18488488
申请日:2023-10-17
申请人: ELM
IPC分类号: G06Q30/0282 , G06F40/20
CPC分类号: G06Q30/0282 , G06F40/20
摘要: A system and method measures in real time the reputation of products or services based on customer reviews and social media mentions. The method includes cyclically refining a search to collect, using a natural language processing (NLP) model, data relating to the products or services, and simultaneously recognizing product/service aspects and classifying sentiment for the collected data, using a single multi-task machine learning model.