公开(公告)号：US08010365B1

公开(公告)日：2011-08-30

申请号：US12729043

申请日：2010-03-22

Applicant: Dean Collins ,  Kathleen D'Auria ,  Raul Matamoros

Inventor： Dean Collins ,  Kathleen D'Auria ,  Raul Matamoros

IPC: G10L21/00

CPC classification number: H04M3/5166 ,  G10L15/26

Abstract: The present invention relates particularly to a method and system for integrating an interactive voice response (IVR) environment into an existing host processing system to provide automated telephone responses to callers to the host system. The integrated IVR environment is highly scaleable with hardware and software open to the host system for in-house modification and/or addition of components and applications to accommodate additional and/or modified host business logic, host applications, and other host requirements. The integrated IVR environment also alleviates the high cost often associated with the purchase, installation, and maintenance of the IVR functionality for a host processing system.

Abstract translation: 本发明尤其涉及用于将交互式语音响应（IVR）环境整合到现有主机处理系统中的方法和系统，以向主机系统的呼叫者提供自动电话响应。 集成的IVR环境是高度可扩展的，硬件和软件可以向主机系统开放，用于内部修改和/或添加组件和应用程序，以适应附加和/或修改的主机业务逻辑，主机应用程序和其他主机要求。 集成的IVR环境还可以减轻与主机处理系统的IVR功能的购买，安装和维护相关的高成本。

公开(公告)号：US07684989B1

公开(公告)日：2010-03-23

申请号：US10412269

申请日：2003-04-14

Applicant: Dean Collins ,  Kathleen D'Auria ,  Raul Matamoros

Inventor： Dean Collins ,  Kathleen D'Auria ,  Raul Matamoros

IPC: G10L21/00

CPC classification number: H04M3/5166 ,  G10L15/26

Abstract: The present invention relates particularly to a method and system for integrating an interactive voice response (IVR) environment into an existing host processing system to provide automated telephone responses to callers to the host system. The integrated IVR environment is highly scaleable with hardware and software open to the host system for in-house modification and/or addition of components and applications to accommodate additional and/or modified host business logic, host applications, and other host requirements. The integrated IVR environment also alleviates the high cost often associated with the purchase, installation, and maintenance of the IVR functionality for a host processing system.

Abstract translation: 本发明尤其涉及用于将交互式语音响应（IVR）环境整合到现有主机处理系统中的方法和系统，以向主机系统的呼叫者提供自动电话响应。 集成的IVR环境是高度可扩展的，硬件和软件可以向主机系统开放，用于内部修改和/或添加组件和应用程序，以适应附加和/或修改的主机业务逻辑，主机应用程序和其他主机要求。 集成的IVR环境还可以减轻与主机处理系统的IVR功能的购买，安装和维护相关的高成本。