公开(公告)号：US20180121808A1

公开(公告)日：2018-05-03

申请号：US15342340

申请日：2016-11-03

Applicant: Cisco Technology, Inc.

Inventor： Rahul Ramakrishna ,  Yathiraj Udupi ,  Debojyoti Dutta

IPC: G06N5/02 ,  G06N99/00 ,  H04L12/58 ,  G06F11/07

CPC classification number: G06F11/0709 ,  G06F11/0787 ,  G06F11/0793 ,  G06N20/00 ,  H04L51/02

Abstract: In one embodiment, a server in a network reports one or more symptoms of a monitored device that is malfunctioning to a user interface via a particular chatbot session. The server receives, via the particular chatbot session, a triage request to enter a triage mode regarding the one or more reported symptoms. The server predicts a corrective action using the one or more reported symptoms as input to a machine learning model. The machine learning model is trained using a history of observed symptoms in the network, a history of corrective actions initiated via chatbot sessions and associated with the observed symptoms, and a history of feedback regarding the corrective actions received via the chatbot sessions. The server provides the predicted corrective action to the user interface via the particular chatbot session as a suggested corrective action, in response to the received triage request.