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公开(公告)号：US20250039303A1
公开(公告)日：2025-01-30
申请号：US18358475
申请日：2023-07-25
Applicant: Cisco Technology, Inc.
Inventor： Arunabh Bhattacharjee , Aseem Banshidhar Asthana
Abstract: In one example embodiment, one or more machine learning models of at least one processor determine an agent of a communication center to receive a communication from a user according to one or more objectives that optimize a corresponding metric from interaction of the user and the agent. Features for training the one or more machine learning models are dynamically selected based on relevance of the features to attaining the one or more objectives. The at least one processor routes the communication to the agent of the communication center.
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