公开(公告)号：US20220078072A1

公开(公告)日：2022-03-10

申请号：US17017390

申请日：2020-09-10

Applicant: Cisco Technology, Inc.

Inventor： Ammar Rayes ,  Arun Mammen Thomas ,  Samer Salam ,  Michael Michaelides ,  Arabinda Samantaray ,  Madhavan Kasthurirangan ,  Ram Prasanna Govind Krishnan ,  Asad Ghayas Ahmed ,  Thuan Quang Truong ,  Ajay Madhavan ,  Xixi Luo ,  Samhith Venkatesh

IPC: H04L12/24

Abstract: The present technology addresses a need in the art for a closed-loop automation system of a managed network that detects and fixes an issue in the managed network with minimal to no human intervention. The closed-loop automation system employs a domain-independent semantic machine reasoning engine as an underlying engine. After detecting the issue in the managed network, the system searches through a knowledge base to find a match for the detected issue. The knowledge base includes previously collected knowledge from subject matter experts and maintenance teams. The system then proposes a remedial action to a user of the managed network for approval. After approval by the user, the system implements the remedial action.