公开(公告)号：US20250087215A1

公开(公告)日：2025-03-13

申请号：US18960064

申请日：2024-11-26

Applicant: Cisco Technology, Inc.

Inventor： Ali Mouline ,  Christopher Rowen ,  David Guoqing Zhang ,  Francis Anthony Kurupacheril

IPC: G10L15/22 ,  G10L15/08 ,  G10L15/30 ,  H04L65/401

Abstract: Presented herein are techniques in which a device detecting a phrase spoken in an online collaboration session between a plurality of users, the phrase being spoken by a first user to one or more second users. The device determines that the phrase indicates an issue with a quality of user experience of the online collaboration session, labels a log of metrics associated with the online collaboration session with a time stamp corresponding to a time when the phrase was spoken; and performs one or more actions to improve the user experience based on detecting the phrase.

公开(公告)号：US20230117129A1

公开(公告)日：2023-04-20

申请号：US17504726

申请日：2021-10-19

Applicant: Cisco Technology, Inc.

Inventor： Ali Mouline ,  Christopher Rowen ,  David Guoqing Zhang ,  Francis Anthony Kurupacheril

IPC: G10L15/22 ,  H04L29/06 ,  G10L15/08 ,  G10L15/30

Abstract: Presented herein are techniques in which a device detecting a phrase spoken in an online collaboration session between a plurality of users, the phrase being spoken by a first user to one or more second users. The device determines that the phrase indicates an issue with a quality of user experience of the online collaboration session, labels a log of metrics associated with the online collaboration session with a time stamp corresponding to a time when the phrase was spoken, to provide a labeled log of metrics; and performs one or more actions to improve the user experience based on detecting the phrase.

公开(公告)号：US12230262B2

公开(公告)日：2025-02-18

申请号：US17504726

申请日：2021-10-19

Applicant: Cisco Technology, Inc.

Inventor： Ali Mouline ,  Christopher Rowen ,  David Guoqing Zhang ,  Francis Anthony Kurupacheril

IPC: G10L15/22 ,  G10L15/08 ,  G10L15/30 ,  H04L65/401 ,  G06F40/30 ,  H04L65/403 ,  H04L65/80

Abstract: Presented herein are techniques in which a device detecting a phrase spoken in an online collaboration session between a plurality of users, the phrase being spoken by a first user to one or more second users. The device determines that the phrase indicates an issue with a quality of user experience of the online collaboration session, labels a log of metrics associated with the online collaboration session with a time stamp corresponding to a time when the phrase was spoken, to provide a labeled log of metrics; and performs one or more actions to improve the user experience based on detecting the phrase.