公开(公告)号：US10705863B2

公开(公告)日：2020-07-07

申请号：US15912202

申请日：2018-03-05

Applicant: BEIJING BAIDU NETCOM SCIENCE AND TECHNOLOGY CO., LTD.

Inventor： Leiming Sun

IPC: G06F9/00 ,  G06F3/048 ,  G06F16/00 ,  G06F9/451 ,  G06N5/02 ,  G10L15/18 ,  H04W4/70 ,  G06F16/951 ,  G06F16/9038 ,  H04L12/26 ,  G06N3/00 ,  G06Q30/00 ,  H04L29/08 ,  G06F3/16 ,  G06N5/04

Abstract: Disclosed are an Internet of Things (IoT) based method and system for interacting with users. The intelligent customer service system collects and stores real-time status information of at least one device in an IoT; receives a request of a user; queries a device knowledge graph according to content of the request, and invoke the real-time status information of a related IoT device to acquire a corresponding request result, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more IoT devices; and return the request result to the user.