公开(公告)号：US10075493B2

公开(公告)日：2018-09-11

申请号：US15008031

申请日：2016-01-27

Applicant: BANK OF AMERICA CORPORATION

Inventor： Timothy McClellan ,  William Cather Steincamp, II ,  Kelley Hullet LeRow

IPC: H04L29/06 ,  G06F17/30 ,  G06Q10/10 ,  H04L12/58 ,  G06Q10/00 ,  G06Q10/06 ,  G06F3/0482

CPC classification number: H04L65/4053 ,  G06F3/0482 ,  G06F16/248 ,  G06Q10/06 ,  G06Q10/10 ,  G06Q10/101 ,  G06Q10/20 ,  H04L51/046 ,  H04L51/16 ,  H04L65/1016 ,  H04L65/403

Abstract: An information management problem definition system has a processing device configured for receiving a plurality of messages comprising a chat session from a plurality of users communicating via a plurality of workstations during a problem definition initiative conference session. The processing device is further configured for logging session data and event data comprising data corresponding to one or more messages received from one or more users during the chat session, archiving at least a portion of the logged event data, wherein the archived data is configured as searchable and retrievable data, and initiating an interface to one or more of the plurality of users including initiating display of at least one of the plurality of messages via the interface and initiating display of at least some of the event data and at least some of the session data via the interface.