公开(公告)号：US20140337034A1

公开(公告)日：2014-11-13

申请号：US14036868

申请日：2013-09-25

Applicant: Avaya Inc.

Inventor： Ajita JOHN ,  Vinodkumar PRABHAKARAN ,  Doree Duncan SELIGMANN

IPC: G10L25/48

CPC classification number: G10L25/48 ,  H04L65/403

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for evaluating dominance of participants in a conversation or interaction. An example system configured to practice the method first receives interaction data involving a plurality of participants, and can identify a type of interaction based on the interaction data. The system can parse the interaction data to identify dialog turns, and extract, from the interaction data and dialog turns, a plurality of participant features, wherein the plurality of participant features is selected based on the type of interaction. Then the system can generate, for each of the plurality of participants, a power index based on the respective participant features.

Abstract translation: 本文公开了用于评估参与者在对话或交互中的优势的系统，方法和非暂时的计算机可读存储介质。 配置为实施该方法的示例系统首先接收涉及多个参与者的交互数据，并且可以基于交互数据来识别交互类型。 系统可以解析交互数据以识别对话转弯，并且从交互数据和对话转弯中提取多个参与者特征，其中基于交互类型来选择多个参与者特征。 然后，系统可以为多个参与者中的每一个生成基于相应参与者特征的功率索引。