公开(公告)号：US20170097971A1

公开(公告)日：2017-04-06

申请号：US14872998

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Douglas S. Brown ,  Marc A. Geist ,  Sheila Higgins ,  Michael R. Levacic ,  Hongguang Li ,  Dwayne W. Ockel ,  Gregory P. Schin ,  Stuart M. Shepherd ,  Lynn R. Smith ,  Stan W. Wilkison

IPC: G06F17/30 ,  G06F3/0482 ,  G06F3/0484

CPC classification number: G06F17/30572 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/30569

Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.

公开(公告)号：US10282456B2

公开(公告)日：2019-05-07

申请号：US14872998

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Douglas S. Brown ,  Marc A. Geist ,  Sheila Higgins ,  Michael R. Levacic ,  Hongguang Li ,  Dwayne W. Ockel ,  Gregory P. Schin ,  Stuart M. Shepherd ,  Lynn R. Smith ,  Stan W. Wilkison

IPC: G06F17/30 ,  G06F3/0484 ,  G06F3/0482

Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.

公开(公告)号：US10587727B2

公开(公告)日：2020-03-10

申请号：US15285302

申请日：2016-10-04

Applicant: Avaya Inc.

Inventor： Lynn Smith ,  Sheila Higgins ,  Marc A. Geist ,  Hongguang Li ,  Stan Wilkison ,  Stuart M. Shepherd ,  Dwayne W. Ockel ,  Gregory P. Schin

IPC: G06F15/16 ,  H04L29/08 ,  H04L29/06 ,  G06Q10/00 ,  G06F16/25 ,  H04L12/26

Abstract: Systems and methods of the present disclosure are directed to efficiently editing data requests sent from devices, allowing for an improved database information delivery system. In some embodiments of the present disclosure, an administrator device limits an amount of data requested based on a number of factors prior to sending the request to a server. In some embodiments, a server, after receiving a request for refreshed data, reduces the amount of data requested based on a number of factors prior to retrieving the requested data from a source and delivering the requested data to an administrator device.

公开(公告)号：US20180097913A1

公开(公告)日：2018-04-05

申请号：US15285302

申请日：2016-10-04

Applicant: Avaya Inc.

Inventor： Lynn Smith ,  Sheila Higgins ,  Marc A. Geist ,  Hongguang Li ,  Stan Wilkison ,  Stuart M. Shepherd

IPC: H04L29/08 ,  H04L29/06 ,  H04L12/26

CPC classification number: H04L67/34 ,  G06F16/252 ,  G06Q10/00 ,  H04L43/0817 ,  H04L67/10 ,  H04L67/42

Abstract: Systems and methods of the present disclosure are directed to efficiently editing data requests sent from devices, allowing for an improved database information delivery system. In some embodiments of the present disclosure, an administrator device limits an amount of data requested based on a number of factors prior to sending the request to a server. In some embodiments, a server, after receiving a request for refreshed data, reduces the amount of data requested based on a number of factors prior to retrieving the requested data from a source and delivering the requested data to an administrator device.