公开(公告)号：US20160299807A1

公开(公告)日：2016-10-13

申请号：US14681488

申请日：2015-04-08

Applicant: Avaya Inc.

Inventor： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Marcel Naegelkraemer ,  Tim Rahrer ,  Geoff Baskwill ,  Jason Milley

IPC: G06F11/07 ,  G06F3/0484

CPC classification number: G06F11/32 ,  G06F11/00 ,  G06F11/0742 ,  G06F11/0766

Abstract: Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.

Abstract translation: 本文提供了适应在服务异常处理显示器上处理多个服务错误的机制。 特别地，当存在单个和/或多个服务错误时，通信设备的用户界面可以提供用于对所接收的一个或多个服务错误的简单管理和控制的动态异常视图。 可以独立地解决服务错误，并且在提高用户体验的同时提高用户效率。

公开(公告)号：USD772267S1

公开(公告)日：2016-11-22

申请号：US29526372

申请日：2015-05-08

Applicant: Avaya Inc.

Designer： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Tim Rahrer ,  Marcel Naegelkraemer

公开(公告)号：USD771672S1

公开(公告)日：2016-11-15

申请号：US29526373

申请日：2015-05-08

Applicant: Avaya Inc.

Designer： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Marcel Naegelkraemer ,  Tim Rahrer ,  Geoff Baskwill ,  Jason Milley

CPC classification number: G06F11/32 ,  G06F11/00 ,  G06F11/0742 ,  G06F11/0766

公开(公告)号：US10185640B2

公开(公告)日：2019-01-22

申请号：US14681488

申请日：2015-04-08

Applicant: Avaya Inc.

Inventor： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Marcel Naegelkraemer ,  Tim Rahrer ,  Geoff Baskwill ,  Jason Milley

IPC: G06F11/00 ,  G06F11/32 ,  G06F11/07

Abstract: Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.

公开(公告)号：US20160299647A1

公开(公告)日：2016-10-13

申请号：US14681449

申请日：2015-04-08

Applicant: Avaya Inc.

Inventor： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Tim Rahrer ,  Marcel Naegelkraemer

IPC: G06F3/0483 ,  G06F3/0488 ,  H04W4/16 ,  G06F3/0485 ,  H04M1/725 ,  G06F3/0484 ,  G06F3/0482

CPC classification number: G06F3/0483 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  G06F3/04883 ,  G06F2203/04803 ,  H04M1/72583 ,  H04M2250/62 ,  H04W4/16

Abstract: Mechanisms are provided herein which accommodate the handling of multiple communication sessions on a communication platform using an active call view display. In particular, when a single and/or multiple calls are connected with a communication platform, a user interface can provide a dynamic active call view with call stack and feature attributes for simple management and control of the one or more calls. The multiple calls can be managed independently and a manner most productive with a user while improving user experience.

Abstract translation: 本文提供了适用于使用主动呼叫视图显示在通信平台上处理多个通信会话的机制。 特别地，当单个和/或多个呼叫与通信平台连接时，用户界面可以提供具有呼叫栈和特征属性的动态主动呼叫视图，以便简单地管理和控制一个或多个呼叫。 可以独立地管理多个呼叫，并且在改善用户体验的同时提高用户效率。