公开(公告)号：US20200302934A1

公开(公告)日：2020-09-24

申请号：US16362035

申请日：2019-03-22

Applicant: Avaya Inc.

Inventor： Matthew A. Peters ,  Robert E. Braudes ,  Jeffrey L. Aigner

IPC: G10L15/26 ,  G10L15/22 ,  G10L15/30 ,  H04L29/08 ,  H04L29/06

Abstract: Transcribing portions of a communication session between a user device and an on-premises device of an enterprise includes receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device and receiving, by the computer, at least one event associated with the media stream from the on-premises device. Furthermore, the computer determines a portion of the media stream to transcribe based on the at least one event and transcribes the portion of the media stream

公开(公告)号：US11854551B2

公开(公告)日：2023-12-26

申请号：US16362035

申请日：2019-03-22

Applicant: Avaya Inc.

Inventor： Matthew A. Peters ,  Robert E. Braudes ,  Jeffrey L. Aigner

IPC: G10L15/30 ,  G10L15/26 ,  G10L15/22 ,  H04L65/60 ,  H04L67/10

CPC classification number: G10L15/26 ,  G10L15/22 ,  G10L15/30 ,  H04L65/60 ,  H04L67/10

Abstract: Transcribing portions of a communication session between a user device and an on-premises device of an enterprise includes receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device and receiving, by the computer, at least one event associated with the media stream from the on-premises device. Furthermore, the computer determines a portion of the media stream to transcribe based on the at least one event and transcribes the portion of the media stream.